Customer Service Representative jobs in Canada

Do you have a creative mindset and a passion for building strong customer relationships? Are you looking for a fun, fast-paced environment where you can collaborate across teams and make a real impact on sales growth? We’re looking for an Inside Sales Representative – Aftermarket & Consumer Goods to join our dynamic team and help drive customer engagement, revenue growth, and brand success.

Join Splitsville as an Inside Sales Representative and in return you’ll get:

• Opportunity to earn bonus based on sales efforts
• 3 weeks of vacation (increasing to 4 weeks after one year!)
• Discounts on food and $1 bowling
• Financial long service awards
• Medical and dental benefits
• RRSP matching plan
• Mental health support benefits

Striker Bowling Solutions is a leading partner and supplier to the Canadian bowling industry and the exclusive Capital Agent for Brunswick Bowling in Canada. We’re involved in over 40 major projects per year and service over 300 bowling centres across the country. This includes simple equipment replacements, modernization of existing facilities and construction of new family entertainment centres. Our affiliation with Brunswick, the largest bowling manufacturer in the world, allows us to provide unmatched insight into the changes that are ever-present in today’s bowling industry. We are also a key product supplier to Canadian bowling industry nationwide, providing day to day products required to keep facilities safe, fun, and operating smoothly.

• Provide excellent customer service skills to new and existing customers.
• Respond to customer complaints and inquiries quickly and efficiently – primarily via phone and email
• Build strong relationships with customers through clear communication and active listening
• Sell and promote all products and services
• Provide customer assistance and recommendations with various equipment
• Strong product knowledge by staying up to date on features, updates, benefits and specifications
• Collect customer information for future follow-ups
• Upsell services and making product recommendations
• Close sales and achieving company sales quotas
• Lead business development initiatives by identifying new marketing opportunities and driving strategies to expand company’s customer base and revenue growth
• Advise customers of backorders and follow up with Brunswick on deliver date(s)
• Maintain client contacts data in QuickBooks & in Zoho CRM
• Other duties as assigned

The be a successful Inside Sales Representative, you’ll have:

• Proven experience in a sales role
• Previous experience with Zoho as asset.
• Excellent communication and customer service skills
• Experienced in rapport building and be generally people oriented
• Excellent time management
• Organizational skills - able to prioritize and multi-task
• The ability to work in a fast‑paced environment.
• Creative problem‑solving skills
• Self‑motivated
• Ability to work independently as well as in a team.
• A valid “G” driver’s license with a clean driving record
• Bilingual (English and French) is considered an asset

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state‑of‑the‑art 10 pin bowling, high‑quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one‑of‑a‑kind experience.

At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.