Customer Service Professional - Bilingual II

International Financial Group; Halifax; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A leading financial firm in Halifax is looking for a Customer Service Professional - Bilingual II. This hybrid role involves managing client inquiries and requires full bilingual proficiency in French and English. Ideal candidates will have 2-4 years of customer service experience, strong interpersonal skills, and be tech-savvy. This position is a 6-month contract with potential for extension or permanent offer.

Qualifications

• 2-4 years of customer service-related experience.
• Tech-savvy with experience of using software applications.
• Ability to learn and use various administrative systems simultaneously.

Responsibilities

• Manage customer service aspects and meet client's needs.
• Handle inbound calls and respond to inquiries about products and services.
• Follow up on group insurance plan files.

Skills

Bilingual in French and English

Interpersonal skills

Customer service skills

Problem solving

Technical abilities

Education

High School Diploma

University or College degree

Tools

Microsoft Suite (Teams, Outlook)

SalesForce

Job description

Our client, a top banking client in Canada is looking to hire a Customer Service Professional - Bilingual II for their team with a contract for 6 Months with potential extension or conversion to Permanent. This role is Hybrid. Tuesday / Wednesday / Thursday in the office for their Primary Location : Halifax Nova Scotia and Secondary Location : Montreal, Quebec,

Candidate Value Proposition

o The successful candidate will have the opportunity to make a difference by being there for our members at a moment in their lives where it matters most.

Typical Day in Role

As a Customer Service Specialist, you will be responsible for managing all aspects of customer service and meeting clients' needs, including answering calls and, at times, following up on group insurance plan files. Requests, which vary in complexity, come from internal or external clients. Candidates must have excellent interpersonal, customer service, and communication skills.

• Being passionate about customer service and determined to do things right, you will ensure a high level of dedication and strive to meet clients' needs by promptly providing accurate responses to those inquiring about the available products and services.
• Inbound Call Centre - about 50 calls per day

Candidate Requirements / Must Have Skills

1. Bilingual - fully bilingual in French and English (read / write / speak in French / English)
2. 2-4 years of Customer Service-related experience, previous customer service experience in an information centre, retail environment, or service sector.
3. Tech Savvy - experience with Microsoft Suite (Teams, Outlook, etc.)

Soft Skills

• Problem solving skills
• You excel in a fast-paced and ever-changing environment, staying calm and professional.
• You enjoy continuous learning. You seek to discover new applications, products, or services and stay updated through support documents.
• You have technical abilities as well as exceptional research skills, and meticulousness is always your priority. You can learn and use various administrative systems simultaneously.

Nice-To-Have Skills

1. Experience with SalesForce
2. Background in Group Benefits
3. Previous experience in a contact centre, insurance or group benefits

Education

• High School Diploma
• No other schooling required, but University or College degree considered an asset