Evening Service Advisor — Warranty & Customer-Care Pro

The Bayview Group; Saint John; On-site; CAD 45,000 - 55,000; Full time

Job summary

A full-service equipment dealer in Saint John, New Brunswick, is seeking a Service Advisor. The successful candidate will greet customers, manage repair orders, and ensure excellent service throughout the repair process. A background in automotive or truck dealership, along with strong customer service skills, is essential. The role offers a competitive salary and various benefits including health care and paid time off.

Benefits

Competitive Salary

Extended Health Care

Dental Care

Vision Care

Paid Time Off

Life insurance

RRSP match

Store discount

Wellness Reimbursement

Qualifications

• Minimum of 3 years automotive / truck dealership experience is required.
• Experience as a service advisor for at least 2 years is necessary.
• Excellent customer service skills with a focus in a fast-paced environment.

Responsibilities

• Greet and welcome customers.
• Open repair orders with detailed vehicle concerns.
• Verify warranty eligibility and process claims.
• Maintain communication with customers throughout the repair process.
• Identify possible preventive maintenance services and schedule them.

Skills

Customer Service Skills

Strong computer skills

Ability to prioritize

Tools

MS Excel

Windows programs

KARMAK

Job description

A full-service equipment dealer in Saint John, New Brunswick, is seeking a Service Advisor. The successful candidate will greet customers, manage repair orders, and ensure excellent service throughout the repair process. A background in automotive or truck dealership, along with strong customer service skills, is essential. The role offers a competitive salary and various benefits including health care and paid time off.