Customer Service Agent - Part Time

Top Level Promotions; Sainte-Mélanie; On-site; CAD 30,000 - 60,000; Part time

Job summary

A customer service company is seeking a friendly and driven Customer Service Agent in Quebec, Canada. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a positive experience. Ideal candidates should have strong communication skills and previous customer service experience. This part-time role offers competitive pay at $21.00 per hour and opportunities for growth.

Benefits

Competitive pay and comprehensive benefits

Opportunities for growth and career development

Supportive team environment

Employee discounts

Qualifications

• Previous customer service experience or similar roles is beneficial.

Responsibilities

• Provide exceptional service to customers via phone, email, and chat.
• Effectively handle and resolve customer issues or complaints.
• Learn and maintain in-depth knowledge of products/services.
• Assist with processing orders and managing returns.
• Maintain accurate logs of all customer interactions.
• Work with internal teams to improve customer experience.
• Collect feedback to identify opportunities for improvements.
• Build lasting relationships through proactive support.

Skills

Strong verbal and written communication skills

Excellent problem-solving abilities

Patience and professionalism

Strong organizational skills

Proficiency with CRM tools

Ability to manage multiple tasks

Education

High school diploma or equivalent

Tools

Customer service software

Microsoft Office Suite

Job description

Job Title : Customer Service Agent

Department : Customer Service

Reports To : Customer Service Manager

Job Type : Part-Time, Remote

Compensation : $21.00 per hour

Job Overview

We are looking for a friendly and driven Customer Service Representative to join our team! As the first point of contact for our customers, you will play a vital role in creating a positive customer experience by addressing inquiries, resolving concerns, and offering helpful solutions. Your commitment to customer satisfaction will help foster lasting relationships and contribute to the success of our business.

Key Responsibilities

• Customer Assistance : Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.
• Problem Resolution : Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.
• Product Expertise : Learn and maintain in-depth knowledge of our products / services to support customers with their needs.
• Order Support : Assist with processing orders, tracking statuses, and managing returns or exchanges.
• Record Keeping : Maintain accurate logs of all customer interactions, issues, and resolutions.
• Team Collaboration : Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.
• Customer Feedback : Collect feedback to help identify opportunities for service improvements and elevate issues when necessary.
• Retention Efforts : Build strong, lasting relationships with customers through proactive support and engagement.

Qualifications

• Education : High school diploma or equivalent required; college degree is a plus.
• Experience : Previous customer service experience or similar roles is beneficial.

Skills

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Patience and professionalism in handling challenging situations.
• Strong organizational skills and attention to detail.
• Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
• Ability to manage multiple tasks in a fast-paced setting.

What We Offer

• Competitive pay and a comprehensive benefits package.
• Opportunities for growth and career development.
• A supportive and collaborative team environment.
• Employee discounts on company products and services.

How to Apply

Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.