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Afternoon Service Coordinator
Manitoulin Group of Companies
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The Fairmont Jasper Park Lodge
Afternoon Service Coordinator
Job summary
A leading service operations company in Northwestern Ontario is seeking a candidate with strong organizational and customer service skills for a full-time position. The role involves documenting repairs, managing work orders, and collaborating with the Parts Department. Candidates should have a minimum of 5 years of experience in service operations and knowledge of the AS400 system. Competitive wages and a comprehensive benefits program are offered.
Benefits
Qualifications
- Minimum 5 years in service operations.
- Knowledge of the AS400 system.
- Good organizational and communication skills.
- Technical mechanical and problem-solving skills.
- Focus on customer satisfaction.
Responsibilities
- Document repairs and prioritize work.
- Maintain the local Facility Planner spreadsheet.
- Prepare work orders in Enrich.
- Ensure warranty claims are opened.
- Work with the Parts Department.
Skills
Tools
Essential Duties & Responsibilities include:
- Document repairs provided from multiple sources (EDVIR walk-ups / triage email, technician findings, operations maintenance software) and prioritize work accordingly.
- Maintain the local Facility Planner spreadsheet outlining daily workflow.
- Prepare work orders in Enrich and assign tasks as needed to technicians after repairs have been approved by the Shop Supervisor and/or Service Manager.
- Ensure all tasks are completed in Enrich with proper comments for each job line.
- Ensure warranty claims are opened for all warrantable parts and/or repairs.
- Work with Parts Department to ensure parts are in stock and/or ordered prior to equipment arriving for PM service and/or repairs.
- Assist Parts Department in sourcing parts.
- Ensure part cores are returned for proper credit.
- Close completed work orders after review.
- Work with Outsourced Maintenance Coordinators to schedule equipment and ensure equipment gets to the required shop.
- Driver & Customer Relations.
Qualifications:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
- Minimum 5 years in service operations.
- Knowledge of the AS400 system.
- Good organizational skills.
- Good communication and decision-making skills.
- Technical mechanical and problem-solving skills.
- Focus on cost analysis and cost reduction.
- Focus on customer and driver satisfaction.
Additional Information:
What do we offer to you?
- Competitive wages.
- Comprehensive benefits program.
- Profit sharing opportunities.
- Tuition reimbursement.
- Opportunities for growth and advancement.
Remote work: Employment Type: Full-time.
Key Skills:
Senior Care, Customer Service, Developmental Disabilities Experience, Computer Skills, Microsoft Outlook, Case Management, Computer Literacy, Dispatching, Home Care, Administrative Experience, Social Work, Word Processing.
Experience: Years.
Vacancy: 1.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.