Member service representative

World Gym; Penticton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local fitness facility in Penticton is seeking a reliable and enthusiastic individual for a flexible position involving customer service and daily operations at the gym. Responsibilities include welcoming members, answering calls, performing front desk duties, and maintaining the facility. Compensation ranges from $19.00 to $22.00 per hour, with shifts between 8 to 20 hours per week, including opportunities for weekend coverage.

Qualifications

• Strong communication skills, both verbal and written, are essential.
• Basic math skills required for handling cash and transactions.
• Retail cash handling experience is an asset.

Responsibilities

• Welcome members and guests, providing tours and information on membership types.
• Answer phone calls and assist with inquiries.
• Perform front desk duties, including making smoothies and light laundry.
• Maintain cleanliness of the front desk, pro shop, restrooms, and workout areas.
• Manage inventory and document tracking.

Skills

Customer service orientation

Communication skills

Basic math skills

Retail cash handling

Job description

Overview

We are looking for a reliable, enthusiastic, hard‑working individual who can take on a variety of tasks in our fitness facility. Excellent customer service skills and the ability to prioritize tasks are crucial. Communication is essential, verbally, non‑verbally and in writing. Workday is typically a solo shift but we encourage a supportive team atmosphere that helps each other and continually builds everyone up. Positivity and inclusivity are essential elements.

Responsibilities

• Welcome everyone who enters the gym and tour and discuss membership types with members and guests.
• Answer phone calls and take appropriate actions.
• Make smoothies, attend to front‑desk duties, and perform light laundry.
• Maintain front desk, pro shop, restrooms and workout areas.
• Enter memberships and sell a variety of retail items using the computer system.
• Manage inventory and document tracking.

Qualifications

• Basic math skills.
• Computer skills and ability to learn new programs.
• Retail cash handling experience an asset.
• Strong customer service orientation and communication skills.

Schedule & Compensation

This is a flexible position ranging from 8 to 20 hours per week with the ability to pick up some weekend shifts and vacation/sick coverage.

Compensation: $19.00 – $22.00 per hour.