Program Assistant, Primary Care

Government of Northwest Territories; Inuvik; On-site; CAD 80,000 - 100,000; Full time

Job summary

A regional health authority in Inuvik is seeking a Program Assistant to provide administrative support within the health care team. The ideal candidate will facilitate access to health services and ensure client needs are met efficiently. Qualifications include a high school diploma and medical office training or relevant experience. This is a unique opportunity to contribute to healthcare delivery in the Northwest Territories and engage with diverse communities.

Qualifications

• Completion of high school diploma and a Medical Office Assistant diploma.
• At least one year of experience in a healthcare facility.
• Completion of a Medical Terminology course.

Responsibilities

• Provide support to the reception team and Integrated Care Team.
• Coordinate administrative duties for health service access.
• Collaborate with interdisciplinary healthcare practitioners.

Skills

Knowledge of standard office administration protocols

Knowledge of medical records

Organizational skills

Interpersonal skills

Ability to work in an electronic environment

Conflict resolution skills

Cultural awareness

Education

High school diploma

Medical Office Assistant diploma

Experience in a medical facility

Tools

Microsoft Office Suite

Electronic Medical Records

Job description

Department: Northwest Territories Health and Social Services Authority

This job opening is limited to residents living within 25 kilometresof Inuvik, NT.

Department Information

The Northwest Territories Health and Social Services Authority (NTHSSA) offers challenging and exciting careers in health and social services delivery and administration in Canada’s North. The Territorial Authority has service locations in communities across the territory and a staff of more than 1,600 serving over 43,000 residents of the NWT and 5,900 residents of the Kitikmeot Region of Nunavut. Challenging work, welcoming communities, and expanded opportunities are some of the benefits offered to employees of the NTHSSA.

Job Information

The Program Assistant, Primary Care (PAPC), is a member of the integrated health care team within the Inuvik Regional Hospital Medical Clinic. The incumbent is responsible for providing dedicated support to the reception team and/or a designated Integrated Care Team (ICT) in the coordination and management of administrative duties to ensure Beaufort Delta Region (BDR) residents have access to timely, professional, and sustainable health services required to maintain optimal health.

This position is located in Inuvik and reports to the Regional Manager of Primary Care. This position may work with a number of interdisciplinary health care practitioners providing comprehensive patient assessment, coordinated intervention/plans of care, case management of complex or high need clients, personalized teaching and client follow-up. They collaborate with the Integrated Care Teams to ensure effective and efficient schedule coordination, verbal and written communication, information research/ transfer, and system coordination. The incumbent acts as a liaison with outside organizations to coordinate information and referrals according to the policies and procedures of the NTHSSA and acts to ensure that persons accessing the services receive optimal care.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of standard office administration protocols, procedures, and best practices.
• Knowledge of medical records and the ability to learn records management and to use an electronic medical record system.
• Knowledge of the application and maintenance of quality, safety, and infection control standards.
• Organizational and attention to detail skills to administer the multitude of activities required to ensure clients are served in a respectful, confidential and timely manner.
• Interpersonal skills required to communication with people of diverse cultures and backgrounds, medical backgrounds, and other professional practitioners.
• Ability to work in an electronic environment, including, but not limited to Microsoft Office suite, Electronic Medical Records, and other computer systems.
• Ability to perform computer-based tasks and utilize the electronic health record system, including accessing and reading charts/provider notes for basic information to respond to client¿s inquiries/requests; entering notes in records; and performing complex scanning and linking of documents to health records.
• Ability to defuse conflict when dealing with irate/upset clients in an effective and professional manner.
• Ability to understand and recognize the cultural, social, and political realities in the Northwest Territories.
• Ability to acquire knowledge to recognize the impacts of colonization and residential schools on Indigenous health outcomes and the way health and social services is delivered.
• Ability to commit to actively upholding and consistently practicing personal diversity, inclusion and cultural awareness, as well as safety and sensitivity approaches in the workplace.

Typically, the above qualifications would be attained by:

• Completion of high school / secondary school diploma program (grade 12) and
• Completion of a Medical Office Assistant diploma program, OR,
• Having at least one (1) year experience in a medical or health care facility as a clinic/program assistant along with successful completion of a Medical Terminology course.

Equivalent combinations of education and experience will be considered.

GNWT Inquiries

Inquiries Only:

Inuvik HR Client Service Centre
Department of Finance
Government of the Northwest Territories
1st FLOOR ALEX MOSES GREENLAND BUILDING
BOX 1869
INUVIK, NT X0E 0T0
Tel [phone] Ext 15644
Fax [phone]
[e-mail]

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.