Workflow Controller

Wayfair; Richmond; On-site; CAD 102,000 - 114,000; Full time

Job summary

Wayfair is seeking a Workflow Controller to lead staffing and planning across specific sites. This pivotal role involves creating operating plans, analyzing demand, and ensuring efficient processing of orders. The ideal candidate will have a Bachelor’s degree and experience in supply chain management, with a strong emphasis on communication and technical skills.

Qualifications

• 2+ years relevant experience in supply chain.
• Preferred educational background in engineering, economics, or statistics.
• Familiarity with Six Sigma tools and Lean techniques.

Responsibilities

• Create weekly and daily operating plans for site(s).
• Monitor plans and resolve variances between goals.
• Engage with site operations for daily capacity and throughput.

Skills

Excellent communication

Technical aptitude

Process improvement

Education

Bachelor’s Degree in a quantitative field

Tools

Data Visualization platforms

Google Suite

SQL/GBQ

Job description

The salary range for this position is $102,942.00-$113,778.00 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience.

Workflow Controller

The Workflow Controller plays a vital role in staffing, planning, and achieving site(s) specific goals across Wayfair. They partner with others to ensure timely and cost efficient processing of the orders.

What You'll Do

• You will create weekly and daily operating plans for site(s) and resolve variances between plan, actuals, and goals. Responsible for site plans at this cadence to align with Site leadership and network priorities.
• You will monitor plans and work in process backlogs to consider impacts of future planning and staffing
• You will provide input to strategic shift planning at the site to ensure the building is staffed according to short-mid-long term volume projections
• Coordinate with local site operations and central planning teams to analyze historical data and forecast demand for that site
• Manage and interpret the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators (Service Level Commitments)
• You will be able to engage at shift level, in real time to make proactive changes to support execution of the daily operations plan
• You’ll be responsible for facilitating problem solving efforts when goals are not met based on current inputs to daily plan - i.e. Attrition, Absenteeism, Productivity
• You will support site operations team by optimizing staffing requirements for the site specific daily plan
• You will build a strong relationship with the site operations team to ensure proper execution of the daily level capacity / throughput plan through education in visibility to data and constant communication
• Communicate with cross-functional leadership
• Work in close collaboration with Network Planning, Field Industrial Engineering, Process Definition and Standards Excellence to enable performance management improvements
• Beyond optimizing plans and backlogs, you will also directly empower and lead a small, dedicated team of warehouse associates, fostering a high-performance environment and ensuring seamless execution of daily operations.
• Provide leadership coverage, confidently supporting other teams, ensuring continuous operational excellence across the floor.

What You'll Need

• 2+ years relevant experience in supply chain
• Excellent communication skills - Able to guide and influence peers and leaders across levels and organization. Disseminate information effectively.
• Technical aptitude in multiple systems; understanding of Google Suite, Data Visualization platforms, basic SQL/GBQ.
• Preferred Bachelor’s Degree in a quantitative field (engineering, economics, math, and statistics), business or equivalent
• Basic and working knowledge of Six Sigma tools and Lean techniques; process focused, organized and able to assess change management requirements
• Strong understanding in the use of technical/statistical tools to drive process improvements

About Us

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

Equal Opportunity Employer

At Wayfair, we don’t just accept differences - we celebrate it and support it. Wayfair is proud to be an equal opportunity workplace. Wayfair does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Wayfair complies with federal and provincial disability laws and makes reasonable accommodations for applicants and employees with disabilities. Reasonable accommodations are available on request if needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment.

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About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us [e-mail].