Work From Home Inbound Contact Centre Agent

MCI; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading call center provider in Canada is seeking a Customer Service Representative to assist customers with inquiries and complaints. Ideal candidates are 18 years or older and have strong verbal communication skills. This role offers competitive compensation, comprehensive health benefits, and opportunities for career growth in a supportive environment.

Benefits

Paid Time Off

Comprehensive health benefits

Opportunities for career growth

Paid training

Qualifications

• Must be 18 years or older.
• Previous outbound sales or call center experience preferred.
• Strong problem-solving abilities and a positive attitude.

Responsibilities

• Receive and respond to inbound customer calls with empathy and professionalism.
• Assist customers with inquiries, complaints, and service requests effectively.
• Log all customer interactions in the system for record-keeping.

Skills

Excellent verbal communication

Listening skills

Problem-solving abilities

Ability to work independently

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive compensation based on experience
- Paid Time Off and paid holidays for work-life balance
- Comprehensive health benefits for full-time employees
- Opportunities for career growth with a focus on internal promotions
- Fun and engaging work environment with a casual dress code
- Paid training to help you develop new skills while earning a paycheck

What to Expect (Job Responsibilities):
- Receive and respond to inbound customer calls with empathy and professionalism
- Assist customers with inquiries, complaints, and service requests effectively
- Provide accurate information about products and services to customers
- Log all customer interactions in the system for record-keeping
- Follow company protocols and escalate issues as necessary

What is Required (Qualifications):
- Must be 18 years or older
- High school diploma or equivalent required
- Previous outbound sales or call center experience preferred
- Excellent verbal communication and listening skills
- Ability to work independently and manage time effectively

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role or call center environment
- Familiarity with CRM systems or customer management software
- Strong problem-solving abilities and a positive attitude
- Experience working in a remote work environment

#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."