Windsor Customer Service Representative

Global Excel Management Inc.; Windsor; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading assistance services company in Windsor is seeking a Customer Service Representative to provide support during travel-related emergencies. This role requires exceptional communication skills, bilingual proficiency in English and French, and a customer-oriented approach. The company offers competitive pay, three weeks of vacation, and comprehensive benefits, including health and wellness programs.

Benefits

Three weeks of vacation

Extensive benefits package

Company wellness program

Qualifications

• Experience in customer service, telecommunications and/or claims assistance.
• Ability to work in a fast-paced team environment.
• Good computer skills including Microsoft Office.

Responsibilities

• Act as a resource for patients and medical facilities regarding policy benefits.
• Open initial claims and refer to suitable healthcare providers.
• Record interactions and maintain customer service quality.

Skills

Customer service orientation

Bilingual (English and French)

Communication skills

Computer skills (Microsoft Office)

Education

College diploma or equivalent

Job description

Job Description

Customer Service Representative - Assistance Services 21.49$/h

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

• Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
• Open the initial claim and refer the person to the most suitable healthcare providers;
• Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
• Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and experience are we looking for?

• College diploma or equivalent
• Experience in customer service, telecommunications and/or claims assistance
• Bilingual both verbally and in writing (English and French) is considered an asset (the use of English is necessary to answer a large number of calls in English)
• Customer service oriented
• Ability to work with people in a fast-paced, team environment
• Good communication skills and highly professional
• Good computer skills (Microsoft Office, internet etc.)

We offer you

What does Global Excel offer you?

• Three weeks of vacation;
• An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
• A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;

• A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
• Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website: