Windsor Customer Service Representative

Global Excel; Windsor; On-site; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. This role involves providing essential assistance during travel-related emergencies, ensuring clients receive the support they need. With a focus on exceptional customer service, you will navigate claims processes, communicate effectively with clients, and collaborate in a fast-paced environment. The company promotes a culture of personal and professional development, offering a supportive atmosphere and numerous benefits. If you're passionate about helping others and thrive in a team setting, this opportunity could be your next career move.

Benefits

Three Weeks of Vacation

Health Insurance (100%)

Dental Insurance

Life Insurance

Travel Insurance

Retirement Savings Plan

On-Site Gym

Wellness Program

Private Medical Clinic

Discounts at Local Businesses

Qualifications

• Experience in customer service, telecommunications, or claims assistance.
• Bilingual in English and French is an asset.

Responsibilities

• Assist patients and families with policy benefits and claims.
• Coordinate medical tests and follow-up actions for clients.

Skills

Customer Service Orientation

Bilingual (English and French)

Good Communication Skills

Computer Skills (Microsoft Office)

Ability to Work in a Team

Education

College Diploma or Equivalent

Tools

Microsoft Office

Job description

Job Description

Customer Service Representative - Assistance Services 21.49$/h

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

• Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
• Open the initial claim and refer the person to the most suitable healthcare providers;
• Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
• Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and experience are we looking for?

• College diploma or equivalent
• Experience in customer service, telecommunications and/or claims assistance
• Bilingual both verbally and in writing (English and French) is considered an asset (the use of English is necessary to answer a large number of calls in English)
• Customer service oriented
• Ability to work with people in a fast-paced, team environment
• Good communication skills and highly professional
• Good computer skills (Microsoft Office, internet etc.)

What does Global Excel offer you?

• Three weeks of vacation;
• An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
• A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
• A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
• Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website: