Water Tech Customer Success Manager (Hybrid/Remote)

Recooty; Vancouver; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading environmental solutions company based in Canada is seeking an experienced individual for a customer success role. This position involves collaborating with sales teams to enhance customer satisfaction and deliver value throughout the customer journey. The ideal candidate has a background in engineering or sciences, a passion for water treatment, and at least two years of experience in plant operations. The role offers a hybrid work model, allowing for remote work while engaging with customers directly.

Qualifications

• Minimum 2 years of plant operation or process engineering experience.
• Technical acumen in water treatment plant operations.
• Comfortable working in a hybrid environment if based out of Metro Vancouver.

Responsibilities

• Collaborate with Account Executives to understand customer needs.
• Demonstrate product benefits to end customers.
• Conduct Quarterly Value Reviews with Account Managers.
• Organize webinars and training sessions for customers.
• Create technical content to articulate product value.

Skills

Passion for water treatment

Technical understanding of plant operations

Outstanding interpersonal abilities

Strong communication skills

Ability to identify customer challenges

Education

University degree in engineering, sciences, or equivalent

Job description

A leading environmental solutions company based in Canada is seeking an experienced individual for a customer success role. This position involves collaborating with sales teams to enhance customer satisfaction and deliver value throughout the customer journey. The ideal candidate has a background in engineering or sciences, a passion for water treatment, and at least two years of experience in plant operations. The role offers a hybrid work model, allowing for remote work while engaging with customers directly.