Ward Clerk, Multispecialty Surgical Unit

Sinai Health System; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading healthcare provider in Toronto is seeking a detail-oriented Ward Clerk for the Multispecialty Surgical Unit. This part-time role requires strong organizational and administrative skills, along with proficiency in patient care systems and Microsoft applications. You will be responsible for coordinating patient flow, ensuring effective communication and providing exceptional customer service to patients and visitors. This position offers a chance to make a significant impact on patient care in a dynamic surgical environment.

Qualifications

• 1 year of experience in a related roles.
• Proficiency in electronic systems.
• Detail-oriented and tech-savvy.

Responsibilities

• Receive and screen patients and families.
• Coordinate admissions, discharges, and transfers.
• Provide administrative support including phone calls and customer service.

Skills

Organizational skills

Communication skills

Problem solving

Flexibility

Education

Diploma or degree from an accredited institution in secretarial studies

Tools

Patient Care Systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Ward Clerk, Multispecialty Surgical Unit - (13813)

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Job Type

Regular Part Time

Location

Mount Sinai Hospital Campus - Toronto, ON M5G 1X5 CA (Primary)

Travel Requirement

Hours (subject to change)

Must be available for all shifts up to 24 hours per week.

Salary Scale

CAD $28.49 - $30.94 (2025 CUPE UC3A)

Job Description

Are you a highly organized and adaptable individual seeking a career where you can make a direct impact on patient care? As a Ward Clerk at Mount Sinai Hospital, you will be at the heart of our health care team, ensuring seamless communication and coordination that directly impacts patient experiences. This role on our Multispecialty Surgical Unit (MSU) offers the excitement and challenge of a busy surgical environment, with each day bringing a new mix of tasks and learning opportunities. You will enhance the experience of post-operative surgical patients and their families by providing empathetic assistance with their inquiries and contributing to a seamless and supportive recovery process.

Is this you?

Are you detail-oriented, tech-savvy, and passionate about delivering top-notch administrative support? Join our team and make a meaningful impact with your exceptional communication skills, adaptability to changing priorities, and dedication to maintaining high standards.

Your proficiency with electronic systems and office software will shine as you contribute to departmental efficiency. Showcase your talent in managing patient flow and ensuring seamless transitions, all while fostering a positive experience for patients, families, and colleagues.

You’ll be an integral part of a team that values continuous learning and growth, all while contributing to the exceptional care we provide at Mount Sinai Hospital. Your adaptability, time management, and organizational skills will be essential in effectively navigating the dynamic mix of priorities in this role.

In this role you will:

• Receive, greet and screen patients/families/visitors arriving to the unit
• Coordinate admissions, discharges and transfers within and external to the department
• Process patient appointments (i.e. outpatient clinic referrals, outpatient diagnostic imaging tests)
• Compile patient information and disassemble charts for Health Records
• Oversee patient charts on the unit and for quality assurance purposes
• Utilize electronic systems to capture length of stay information pertinent to the patient’s journey
• Provide overall administrative support (i.e. answering/directing incoming telephone calls, updating whiteboards, photocopying, faxing, ordering of supplies, word processing)
• Provide customer service to patients and visitors by answering questions and assisting with wayfinding
• Coordinate the sterilization or repair of medical and office equipment.
• Collaborate with the Help Desk and Building Services around routine maintenance and requests
• Participate in activities to upgrade and enhance one's job-related knowledge/skills through in-service training sessions, quality improvement initiatives, and policy manual review
• Assist with the orientation of new Ward Clerks
• Liaise with Team Leader on changes to flow of patients and updates patient tracker board as needed
• Perform other duties consistent with the job classification as required

Job Requirements

Job Requirements:

Mandatory

• Successful completion of a diploma or degree from an accredited educational institution with preference given to those who have graduated from a secretarial studies program.
• 1 year of experience in a related role
• Proficiency with Patient Care Systems
• Proficiency with Microsoft Word, Excel and Outlook

Skills and Knowledge

• Proven flexibility, initiative, organizational and problem solving/decision-making skills
• Demonstrated ability to effectively interact with all levels of staff, patients and their families, as well as a team member both intra and interdepartmentally
• Skilled at setting priorities and handling multiple tasks simultaneously
• Demonstrated proficiency in communication skills, both verbal and written
• Demonstrated satisfactory work performance and attendance history

If this sounds like you and you’re ready to build your career within clerical support, apply now and let us know why you’d be a great addition to our team.

Employment at Sinai Health is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine-preventable diseases. All employees and affiliates will follow safe work practices and comply with health and safety policies, procedures and training. If you believe you are one of the very few people who may require an exemption from vaccination, supporting medical information must be submitted to our Occupational Health department, who will review and assess.

Sinai Health is comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, Lunenfeld‑Tanenbaum Research Institute and our system partner Circle of Care. We deliver excellent care in hospital, community and home, focusing on the comprehensive needs of people. Sinai Health discovers and translates scientific breakthroughs, pushes boundaries for health solutions and educates future clinical and scientific leaders. Clinical areas of specialization include rehabilitation and complex continuing care, surgery and oncology, urgent and critical care, and women’s and infants’ health. The Lunenfeld‑Tanenbaum Research Institute ranks among the top ten biomedical research institutes in the world. Sinai Health is a full affiliate of the University of Toronto.

As an equal opportunity employer who understands that diversity enriches our community and culture, we invite applications from all qualified candidates including Indigenous Peoples, racialized people, disabled people/people with disabilities, women, and members of 2SLGBTQIA+ communities. If you require accommodation(s) due to disability at any point during the application and hiring process, please contact 416‑586‑4800 ext. 7050, or email [e-mail].