VP Client Programs, Canada

Manpower Group; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading workforce solutions provider is seeking a VP Client Delivery in Toronto, Ontario. This role focuses on managing a portfolio of enterprise accounts to drive growth and profitability. Candidates should have over a decade of managerial experience, expertise in sales within service industries, and a strong record of P&L management. An entrepreneurial spirit and ability to inspire teams are essential. Join a company recognized for its commitment to diversity and ethical standards.

Benefits

Diversity and inclusion programs

Career development opportunities

Health benefits

Qualifications

• 10+ years demonstrated managerial and operational experience.
• 5+ years of experience selling a solution in a service industry.
• Ownership experience of $100M+ P&L.

Responsibilities

• Develop and lead Manpower Enterprise strategy for assigned accounts.
• Inspire and lead teams to ensure best-in-class program delivery.
• Address account escalations for workforce management programs.

Skills

Management experience

Sales experience

P&L ownership

Client relationship management

Education

Bachelor's degree or equivalent experience

Job description

Overview

The VP Client Delivery is responsible for running a portfolio of Manpower Enterprise Accounts, owning the portfolio as an entrepreneurial leader. The primary focus of the role is to develop and lead the Manpower Enterprise strategy within the assigned portfolio of accounts in order to deliver profitable growth and increase market share.

Making an Impact

• Builds Manpower Enterprise Program and Client strategies that capitalize on market / industry opportunity and translates into a clear business plan. P&L owner accountable for driving profitability and growth of programs while aligning to organizational values and established guidelines and budgets. Operationalize strategy into clear priorities, direction, and expectations for teams.
• Typical size of P&L for a portfolio is $250M+.
• Acts as an advisor in creating new product offerings and developing process improvements specific to workforce management solutions. Contributes to the development of strategic prospects and accounts (discovery, solution design / architecture, acquisition, implementation, and cross-selling of services).
• Inspire and lead team to ensure best-in-class program delivery and delight clients, associates and candidates. Provide leadership and direction through significant transformational and company growth initiatives. Responsible for hiring, onboarding, managing and developing a team. Typical span of control is 3-5 direct reports, 75+ indirect reports.

Sharing Expertise

• Market and industry leader known in communities of relevance and looked to for World of Work expertise. Offers customized workforce solutions to clients by collaborating across teams / brands to leverage the full suite of ManpowerGroup solutions. Evaluate and predict market trends and embed insights into continuous improvement of client performance. Translate thought leadership into relevant insights and wins with clients.

Gaining Exposure

• Own relationships with the C-Suite and direct pursuit team in order to strategically build client network and influence. Develop strategies and tactics required to drive operational excellence in service delivery, manage profitable programs, and foster the growth for workforce management programs with dedicated large On-Site delivery.
• Address account escalations for workforce management programs when necessary. Ensure operational relationships and SLAs with the client are managed and maintained by teams.
• Participate in the sales process, providing subject matter expertise as a servicing SME across dedicated, centralized, disbursed and virtual client delivery.

Your Typical Day

• Building client strategies and continually monitoring effectiveness
• Sporadic travel to client sites
• Other accountabilities as assigned

Qualifications

Required

• Management: 10+ years demonstrated managerial and operational experience
• Sales: 5+ years of experience selling a solution / in a service industry
• Professional Services: Past experience operating as a P&L Owner over a region / territory / portfolio of client accounts
• P&L: Ownership experience of $100M+
• Education: Bachelor's degree or equivalent experience

Nice to Have

• P&L: Ownership experience of $250M+
• National Accounts: Prior experience delivering services to large, national account clients
• Recruiting: Staffing industry experience or full life-cycle recruitment experience
• Education: MBA or equivalent

ManpowerGroup is an EOE / AA / Vets / Disabled Employer

ManpowerGroup (NYSE : MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis and Talent Solutions - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2020 ManpowerGroup was named one of the World\'s Most Ethical Companies for the eleventh year - all confirming our position as the brand of choice for in-demand talent.