Virtual Airline Loyalty Program Coordinator

Mashreq Bank; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading airline loyalty program management company is seeking a Virtual Airline Loyalty Program Coordinator to enhance customer loyalty strategies and improve overall satisfaction. The ideal candidate will have a bachelor’s degree and over 3 years of relevant experience in loyalty program management. This position offers competitive salary, remote work opportunities, and career development. Candidates can apply online or via email.

Benefits

Competitive salary

Remote work opportunities

Travel benefits

Healthcare programs

Qualifications

• Strong understanding of airline rewards and travel industry trends.
• Experience with data interpretation and reporting.
• Ability to work in a team-oriented environment.

Responsibilities

• Develop and implement strategic initiatives for loyalty program.
• Manage customer relationships for an engaging loyalty experience.
• Analyze customer data to identify trends for program improvement.

Skills

Customer loyalty programs

Analytical skills

Communication skills

Problem-solving

Project management

Education

Bachelor's degree in marketing or related field

Tools

CRM software

Loyalty program management software

Job description

Job Summary

We are seeking a detail-oriented and customer-focused Virtual Airline Loyalty Program Coordinator to manage and enhance our airlines loyalty program. The ideal candidate will develop, optimize, and oversee loyalty strategies to drive customer engagement, increase retention, and improve overall satisfaction. This role requires a deep understanding of customer rewards programs, data analytics, and digital engagement strategies.

Key Responsibilities

• Develop and implement strategic initiatives to grow and enhance the airlines loyalty program.
• Manage customer relationships, ensuring a seamless and engaging loyalty experience.
• Collaborate with marketing, customer service, and IT teams to optimize program offerings.
• Analyze customer data to identify trends and opportunities for program improvement.
• Coordinate promotions, rewards, and special offers to maximize engagement.
• Monitor industry trends and competitor loyalty programs to maintain a competitive edge.
• Manage program budgets and ensure cost-effectiveness.
• Ensure compliance with company policies and regulatory requirements.

Required Skills and Qualifications

• Bachelors degree in marketing, business administration, hospitality, or a related field.
• Strong understanding of customer loyalty programs, airline rewards, or travel industry trends.
• Excellent analytical skills with experience in data interpretation and reporting.
• Proficiency in CRM and loyalty program management software.
• Strong communication and customer service skills.
• Ability to work independently and in a team-oriented environment.
• Creative thinking and problem-solving abilities.

Experience

• 3+ years of experience in loyalty program management, customer engagement, or airline/hospitality marketing.
• Experience in digital marketing, customer relationship management (CRM), or data analytics is a plus.

Working Hours

• Flexible remote working hours.
• Some travel may be required for meetings or industry events.

Knowledge, Skills, and Abilities

• In-depth knowledge of airline loyalty programs and customer retention strategies.
• Strong project management skills with the ability to prioritize and multitask.
• Ability to interpret complex data and turn insights into actionable strategies.
• Familiarity with customer segmentation and targeted marketing techniques.

Benefits

• Competitive salary with performance-based incentives.
• Remote work opportunities.
• Travel benefits and airline discounts.
• Career development and growth opportunities.
• Healthcare and wellness programs.

Why Join Us?

• Be part of a dynamic and growing airline loyalty team.
• Work in a fast-paced, customer-focused environment.
• Opportunity to innovate and shape the future of loyalty programs.
• Collaborate with industry professionals and global partners.

How to Apply

Interested candidates should submit their resume and a cover letter outlining their experience and qualifications. Apply online through our company website or email your application to us.

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