VIP Host: Elite Guest Experience Leader

Gateway Casinos & Entertainment; Burnaby; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading gaming and entertainment company in Metro Vancouver is seeking a VIP Host to oversee the guest experience while coordinating with the account development team. Successful candidates will have at least two years of experience in the hospitality industry and exhibit strong leadership and customer service skills. This full-time position comes with an excellent benefits package, competitive salary, and opportunities for career advancement in a dynamic work environment.

Benefits

Full benefits package

Retirement savings plan

Development and training opportunities

Family and friends discounts

Qualifications

• Minimum two years of experience in guest services or hospitality industry.
• Ability to manage issues and empower a team to excel.
• Strong problem-solving skills and ability to handle complaints.

Responsibilities

• Oversee guests’ journey while coordinating with account development team.
• Anticipate and exceed the needs of guests.
• Identify service challenges and resolve them immediately.

Skills

Customer service skills

Leadership abilities

Time management

Multitasking

Job description

A leading gaming and entertainment company in Metro Vancouver is seeking a VIP Host to oversee the guest experience while coordinating with the account development team. Successful candidates will have at least two years of experience in the hospitality industry and exhibit strong leadership and customer service skills. This full-time position comes with an excellent benefits package, competitive salary, and opportunities for career advancement in a dynamic work environment.