Vice President - Relationship Manager - Payments

J.P. Morgan; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading financial services firm in Toronto, Ontario seeks a Senior Relationship Manager to oversee a portfolio of major clients across various industries. The role focuses on enhancing client relationships, negotiating contracts, and delivering customized payment solutions. Candidates should have a bachelor’s degree and sufficient experience in account management or sales. This position offers the chance to excel in a dynamic environment.

Qualifications

• 3 years of experience in account management, sales, or contract negotiations.
• Knowledge of the payments processing industry and procedures is essential.
• Experience overseeing projects or managing portfolios is preferred.

Responsibilities

• Manage, expand, and retain a portfolio of high-value client relationships.
• Develop tailored payment processing solutions for clients.
• Lead collaboration with partner teams to solve operational issues.
• Negotiate contracts and pricing for services within your portfolio.

Skills

Relationship management

Negotiation skills

Client management

Analytical skills

Education

Bachelor’s degree in business administration or related field

Job description

Overview

The Senior Relationship Manager is responsible for managing, expanding and retaining a portfolio of existing major relationships across multiple industries in Canada.

Responsibilities

• Deliver Best in Class Service:
  • Use your winning personality and professional interpersonal skills to serve as the primary point of contact for all high-value clients that fall within your portfolio
• Drive Strategy:
  • Understand both the payments landscape, as well as each client’s processing environment, and develop a plan to offer tailored payment processing solutions to meet each client’s unique business goals
• Lead & Collaborate:
  • Act as the quarterback amongst the other partner/business teams at Chase to implement various projects to ensure you are delivering strategic support and solving for all operational issues and escalations from your portfolio
• Showcase Your Busy Savvy:
  • Using your keen entrepreneurial and negotiation skills, lead pricing and renewal of all contracts within your portfolio
• Establish Yourself as a SME:
  • Maintain a strong knowledge base of the payments landscape and help educate your clients and business partners about the products and services that Chase can offer that will help meet their needs.

Qualifications

• Bachelor’s degree in business administration, accounting, marketing or other related fields. In lieu of degree, may have relevant work experience
• Typically will have 3 years of experience within account management, sales or contract negotiations
• Knowledge of Payments Processing industry and procedures
• Ability to enhance revenue and market share through effective use of relationship management skills
• Experience overseeing projects or managing portfolios would be an asset
• Ability to analyze and research to resolve issues

If you are a multi-tasking prodigy whose bar is always set to executing with excellence, and you have a passion for managing clients – then we want to hear from you