Veterinary Receptionist, Client Care, Vancouver Animal Emergency & Referral Centre

VCA Canada; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A veterinary care company in Vancouver is seeking a motivated Veterinary Receptionist to provide exceptional client service in a full-time role. This position includes managing appointments, client communications, and ensuring a welcoming environment for pets and their owners. The ideal candidate should have strong customer service skills and a willingness to learn about veterinary practices. Competitive wages and benefits offered.

Benefits

Competitive wages

Health and dental benefits

Flexible scheduling

Paid vacation time

Employee assistance program

RRSP Employer 5% Match Program

Qualifications

• Experience in customer service or front desk is an asset.
• Ability to create a welcoming environment for clients and pets.
• Willingness to learn about veterinary services and medical terminology.

Responsibilities

• Create a warm and welcoming environment.
• Answer a multiline phone system and book appointments.
• Manage email correspondence and client inquiries.
• Admit and discharge pet patients.

Skills

Customer service skills

Multiline phone system management

Appointment scheduling

Email correspondence handling

Invoicing and billing

Job description

Overview

Vancouver Animal Emergency and Referral Centre (VAERC) is welcoming a motivated and empathetic individual for a full-time Veterinary Receptionist role. We are a companion animal, specialty referral (Critical Care, Radiology, Surgery, Internal Medicine, Cardiology, Ophthalmology & Oncology) and 24-hour emergency practice with a diverse and skilled team.

Location: Vancouver, BC

Position Overview

The role of the Client Care Specialist (CCS) is to strengthen the client, animal, and veterinary bond through exceptional client service and education. This is a full-time opportunity in a very important support role for the entire hospital. As a 24-hr facility, shifts will include daytime, evening and weekend rotations. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated!

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents
• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing / billing; reviewing estimates, obtaining accurate pet owner information and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
• Willingness to learn more regarding veterinary services, medical terminology, and updated office procedures
• Previous customer service or front desk experience in hospitality or retail is an asset

Compensation

Compensation: $ to $ per hour. The hourly rate range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.

What VCA Canada Offers

• This role is a unique opportunity to step into a career as a veterinary receptionist. By working alongside our skilled team in our advanced facility, you will gain a deeper understanding of the world of Emergency & Specialty Veterinary Medicine.
• RRSP Employer 5 % Match Program – saving for your future just got easier!
• VCA Canada RRSP Student Loan - Ask us more!
• A caring culture of Wellness and Appreciation!
• Annual uniform allowance
• Competitive wages and health / dental benefits!
• Opportunity to apply for a Veterinary Technician / Technologist scholarship (annual process)
• Exceptional career development : there is room to grow here!
• Referral Bonus Rewards
• Generous personal pet care discounts
• Flexible scheduling to support a healthy work-life balance
• Paid wellness days
• Paid sick days
• Paid vacation time
• Employee assistance program
• E-tools for meditation, better sleep, exercise, and focus
• Virtual health care (tele-medicine) offering quick access to quality care
• Opportunities to give back in your community through VCA Canada initiatives

Come join us caring for life’s greatest companions!