Vet Reception & Client Care — Welcoming Front Desk Pro

VCA Animal Hospitals; Calgary; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading animal care organization in Calgary is seeking a dedicated Veterinary Reception, Client Care professional. This full-time role involves creating a welcoming environment for clients and their pets while managing appointments and providing excellent customer service. The ideal candidate will have at least one year of client-facing experience, be patient in resolving complaints, and possess strong organizational skills. Join their team to make a positive impact in the lives of pets and their families.

Benefits

Competitive wages and benefits

Annual uniform allowance

Employee Assistance Program

Generous personal pet care discounts

Qualifications

• 1 year of experience in a front desk client-facing role or a customer service role.
• Ability to manage a multiline phone system.
• Excellent interpersonal skills when interacting with clients.

Responsibilities

• Create a warm and welcoming environment for patients and pet parents.
• Assist veterinary staff with various tasks and treatments.
• Answer a multiline phone system and track/book appointments.

Skills

Excellent customer service skills

Strong organizational skills

Interpersonal skills

Job description

A leading animal care organization in Calgary is seeking a dedicated Veterinary Reception, Client Care professional. This full-time role involves creating a welcoming environment for clients and their pets while managing appointments and providing excellent customer service. The ideal candidate will have at least one year of client-facing experience, be patient in resolving complaints, and possess strong organizational skills. Join their team to make a positive impact in the lives of pets and their families.