user support technician

Real Time Networks; Port Coquitlam; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in technical support is seeking an IT Support Analyst to assist users in resolving computer-related issues. The role involves providing advice, training, and maintaining solutions documentation. Join a supportive work culture with benefits like health care plans and retirement savings plans.

Benefits

Dental plan

Health care plan

Vision care benefits

Free parking available

Registered Retirement Savings Plan (RRSP)

Maternity and parental benefits

Qualifications

• Experience in technical support for 1 to 2 years.
• Education in IT or related fields.
• Ability to consult user guides and technical manuals.

Responsibilities

• Respond to users experiencing difficulties with computer.
• Provide advice and training to users.
• Maintain a log of problems and solutions for use by other analysts.

Skills

Technical support

Customer service

Education

College, CEGEP or other non-university certificate

Information technology

Electrical/electronics drafting

CAD/CADD

Job description

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Information technology
• Electrical/electronics drafting and electrical/electronics CAD/CADD
• Customer service support/call centre/teleservice operation
  
  

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
  
  

Experience and specialization

Area of specialization

• Technical support
  
  

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits
  
  

Financial benefits

• Registered Retirement Savings Plan (RRSP)
  
  

Long term benefits

• Maternity and parental benefits
  
  

Other Benefits

• Free parking available