user support technician

Albesol ENERGY; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading energy solutions provider in Peel Region, Mississauga, is seeking a Technical Support Specialist to assist users with computer systems and networks. The ideal candidate should have a college diploma and 2+ years of experience, providing support in a fast-paced environment. The role includes setting up equipment, reporting system performance, and delivering customer service.

Qualifications

• 2+ years of experience in a relevant field required.
• Must be organized and able to handle tight deadlines.

Responsibilities

• Provide technical support and customer service.
• Set up and maintain computer systems and networks.
• Report on system performance and troubleshoot issues.

Skills

Client focus

Attention to detail

Efficient interpersonal skills

Ability to multitask

Time management

Education

College or CEGEP diploma (1 to 2 years)

Tools

MS Office

MS Windows

Job description

Education:

• College, CEGEP or other non-university certificate or diploma from a program of 1 to 2 years

Work setting:

• Manufacture

Tasks:

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computers
• Consult user guides, technical manuals, and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network, and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service

Computer and technology knowledge:

• Device drivers
• Internet
• Desktop applications
• MS Office
• MS Windows
• Spreadsheet

Transportation / travel information:

• Public transportation is available

Work conditions and physical capabilities:

• Fast-paced environment
• Tight deadlines
• Repetitive tasks
• Manual dexterity
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability:

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Experience:

• 2 years to less than 3 years
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 30 hours per week