User Success Advocate

Different Technologies Pty Ltd.; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A tech company offering innovative payment solutions is seeking a User Support Representative to ensure a seamless user experience with their application. This role involves responding to user inquiries, creating support content, and collaborating with the technical team to resolve issues. The ideal candidate possesses excellent communication skills, independence, and a strong drive for success. Join us in our mission to empower users and disrupt the digital payment landscape.

Qualifications

• Excellent verbal and written communication skills.
• Experience in user support is required.
• Must be driven, independent, and hungry for success.

Responsibilities

• Respond to user requests via the application chat and emails.
• Create content for user support automation.
• Coordinate with the tech team to solve user problems.

Skills

Verbal and written communication skills

Independence

User support experience

Tools

Intercom

Gmail

Job description

A tech company offering innovative payment solutions is seeking a User Support Representative to ensure a seamless user experience with their application. This role involves responding to user inquiries, creating support content, and collaborating with the technical team to resolve issues. The ideal candidate possesses excellent communication skills, independence, and a strong drive for success. Join us in our mission to empower users and disrupt the digital payment landscape.