Undergraduate Program Administrator & Academic Advisor ( 1-Year Term)

University of Toronto; Toronto; On-site; CAD 86,000 - 111,000; Full time

Job summary

A leading educational institution in Toronto is looking for an Undergraduate Program Administrator & Academic Advisor. This role involves supporting over 500 undergraduate students and supervising staff. The ideal candidate will have at least 5 years of experience in a post-secondary environment and exceptional communication and organizational skills. A commitment to equity, diversity, and student service orientation is crucial. This position offers a full-time, 1-year term opportunity with a competitive salary range of $86,340 to $110,415 annually.

Qualifications

• Minimum five (5) years of recent experience in a post-secondary academic environment.
• Minimum three (3) years of experience with undergraduate program administration.
• Demonstrated commitment to equity, diversity, and inclusion.

Responsibilities

• Providing detailed information on program eligibility requirements.
• Advising students on academic and financial matters.
• Implementing program improvements and maintaining standards.

Skills

Excellent written and verbal communication

Analytical skills

Customer service

Problem solving

Time management

Education

Bachelor's Degree or equivalent experience

Tools

MS Office Suite

WordPress

ROSI

Job description

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Undergraduate Program Administrator & Academic Advisor (1-Year Term)

Date Posted: 12/12/2025
Req ID: 46402
Faculty/Division: Faculty of Applied Science & Engineering
Department: Dept of Chemical Eng.& Applied Chemistry
Campus: St. George (Downtown Toronto)
Position Number: 00054707

Description:

The University of Toronto’s Department of Chemical Engineering & Applied Chemistry is one of the most research-intensive departments in North America, with an outstanding international reputation. Our vision statement, “Through leading edge research and education we integrate chemistry, biology and engineering to drive solutions for global challenges in energy, the environment and health” reinforces our commitment to both research and education. Our Department is also well known for its team spirit, including a large community of professors, both research and teaching stream, undergraduate and graduate students, and support and research staff. If you’re a passionate and dedicated individual, our department offers opportunities with potential for growth and development!

Your opportunity:

Under the general direction of the Associate Chair, Undergraduate Student Experience, the Undergraduate Program Administrator & Academic Advisor is responsible for providing support to over 500 undergraduate students, the Undergraduate Office, and day to day supervision of four Undergraduate Office staff.

Your responsibilities will include:

• Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
• Advising students on academic and/or financial matters by providing options and consequences incorporating personal circumstances impacting academic success and an understanding of an individual's background
• Implementing program improvements and maintenance of program standards
• Coordinating the preparation and distribution of program and/or course material
• Analyzing statistical information to inform enrollment projections and planning
• Handling sensitive and/or confidential information
• Updating and maintaining records
• Directing the activities of a group of staff-appointed employees all performing a similar function

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum five (5) years of recent and related experience in a post-secondary academic environment
• Minimum three (3) years of recent and related experience with undergraduate program administration
• Demonstrated experience with ROSI, ROSI Express, Degree Explorer, ACORN and Quercus or equivalent level student information system
• Ability to interpret, apply judgement and meet guidelines and timelines in a variety of situations
• Excellent written and verbal communication, problem solving and analytical skills
• Demonstrated ability to maintain confidentiality; Ability to work with minimum supervision; Good judgement, tact and discretion
• Demonstrated interest and enthusiasm for working with students
• Ability to deal effectively, professionally and personably with a multi-cultural, international and diverse pool of students, applicants, faculty and staff. Demonstrated ability to relate in a manner that builds trust and confidence
• Demonstrated commitment to equity, diversity, inclusion and the promotions of a respectful and collegial learning and working environment
• Superior customer service and interpersonal skills with a demonstrated positive attitude and service orientation. Demonstrated ability to create and ensure a welcoming environment for the diverse community of students, staff, faculty and the public
• Excellent computer skills, including extensive experience with MS Office Suite (Word, Excel, Access, PowerPoint, Forms, SharePoint); Content Management Systems (WordPress, Quercus); Extensive experience with ROSI or equivalent system and comfortable using new digital platforms; Ability to adapt quickly to learn new processes and emerging technologies; Ability to produce reports
• Excellent time management, prioritization and organizational skills and the ability to meet deadlines, work with interruptions. Excellent attention to detail

Assets (Nonessential):

• Experience with Faculty of Applied Science and Engineering curriculum and regulations
• Additional training in advising (i.e. IAR (Identify, Assist, Refer), ASIST (Applied Suicide Intervention Skills Training))
• Experience working with international students

To be successful in this role you will be:

Closing Date: 12/22/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 13 -- $86,340. with an annual step progression to a maximum of $110,415. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Recruiter: Sarah Chim

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken as taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. West strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail].