Transportation Dispatch Supervisor / Specialist

SwiftX Inc.; Canada; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading eCommerce shipping provider in Canada is seeking a Transportation Dispatch Supervisor. The ideal candidate will manage daily LTL and FTL truck movements, ensuring timely and efficient operations. Requirements include 1–3 years of dispatch experience and bilingual Mandarin and English skills. This role offers benefits like PTO, paid sick leave, and a 401K matching program.

Benefits

7 PTO days

5 Paid Sick Leave Days

6 Paid Holidays

401K with 100% Matching up to 2%

50% Medical insurance

100% Dental, Vision, and STD/LTD Insurance

Qualifications

• 1–3 years of hands-on experience in truck dispatch or transportation coordination.
• Familiarity with U.S. trucking market practices and freight rates.
• Basic knowledge of DOT regulations and transportation compliance is a plus.

Responsibilities

• Oversee daily truck dispatch operations for on-time pick-ups and deliveries.
• Assign loads, schedule drivers, and optimize routes.
• Coordinate with carriers, drivers, and warehouse staff to address issues.

Skills

Hands-on experience in truck dispatch

Bilingual Mandarin and English

Strong problem-solving skills

Excellent communication skills

Tools

Transportation Management Systems (TMS)

Routing software

GPS tracking tools

Job description

Overview

Join the SwiftX Express Team – Your Next Career Awaits! At SwiftX Express, we are revolutionizing the eCommerce shipping experience. As a fast-growing provider of reliable and efficient shipping services, we help eCommerce businesses streamline operations, reduce costs, and deliver exceptional customer satisfaction. Our expanding U.S. operations in California, Arizona, Florida, New Jersey, Texas, and beyond need motivated professionals ready to grow with us.

Position Overview

We are seeking a hands-on Transportation Dispatch Supervisor / Specialist to coordinate and monitor daily LTL and FTL truck movements between our distribution hubs and regional facilities. This role is key to ensuring timely, efficient, and cost-effective transportation of freight while maintaining strong relationships with drivers, carriers, and warehouse teams.

Responsibilities

• Oversee daily truck dispatch operations for both LTL and FTL shipments, ensuring on-time pick-ups and deliveries between warehouses and distribution centers.
• Assign loads, schedule drivers, and optimize routes based on volume, deadlines, and cost efficiency.
• Coordinate with carriers, drivers, and warehouse staff to address delays, equipment issues, or last-minute changes.
• Track shipments in real time using Transportation Management Systems (TMS) or dispatch software.
• Monitor performance metrics such as on-time percentage, load utilization, and transit times.
• Maintain accurate load records, bills of lading, and other required documentation.
• Assist with cost control by selecting cost-effective carriers and negotiating competitive rates.
• Support continuous improvement initiatives to enhance efficiency and service quality.
• Provide basic guidance to junior dispatchers or coordinators as needed.

Qualifications

• 1–3 years of hands-on experience in truck dispatch or transportation coordination, preferably with both LTL and FTL shipments.
• Bilingual Mandarin and English strongly preferred.
• Familiarity with U.S. trucking market practices, freight rates, and carrier options.
• Experience with TMS, routing software, or GPS tracking tools.
• Strong problem-solving skills and the ability to work under tight deadlines.
• Excellent communication skills for interacting with drivers, carriers, and internal teams.
• Basic knowledge of DOT regulations and transportation compliance is a plus.

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K with 100% Matching up to 2%
• 50% Medical insurance, 100% Dental, Vision, and STD/LTD Insurance