Tower Operator & Dispatcher

Budds' BMW; Oakville; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive dealership in Oakville is seeking a Tower Operator (Dispatcher) to enhance Service Department efficiency. The role involves scheduling, dispatching, and ensuring compliance with guidelines while offering exceptional customer service. Ideal candidates will have a strong mechanical background and a valid Ontario Class G Driver’s Licence, with experience in the automotive industry preferred. Competitive compensation and extensive group benefits are provided, along with ongoing training and support.

Benefits

Competitive compensation

Extended Group Benefits

Ongoing training and support

Boot allowance

Qualifications

• Preference for previous automotive industry experience.
• Ability to manage internal work orders and ensure compliance with regulations.

Responsibilities

• Schedule and dispatch work to maximize shop efficiency.
• Assign repair orders based on technician skills and availability.
• Prepare estimates for the Used Car Department.

Skills

Strong mechanical knowledge

Excellent communication skills

Ability to work efficiently in a fast-paced environment

Positive, can-do attitude

Education

Valid Ontario Class G Driver’s Licence

Automotive Technician Licence

Tools

PBS dealership software

Job description

Tower Operator (Dispatcher)

Budds' Chevrolet

Our Oakville Chevrolet dealership is looking for a Tower Operator (Service Dispatcher) to join our amazing team!

As an integral part of the Budds’ Chevrolet team, the Tower Operator plans, organizes, prioritizes, and controls the workflow of the Service Department in a professional and timely manner. This role is key to maintaining shop efficiency and ensuring exceptional customer service.

Key Responsibilities

• Schedule and dispatch work to maximize shop efficiency
• Assign repair orders to technicians based on skill set, experience, and availability
• Prioritize vehicles to ensure timely and appropriate attention
• Prepare estimates as required for the Used Car Department
• Open and manage internal work orders as needed
• Ensure compliance with manufacturer and warranty guidelines
• Maintain shop organization, cleanliness, and operational readiness
• Ensure equipment is functioning properly and report concerns promptly
• Stay informed of federal, provincial, and municipal regulations
• Maintain a professional appearance and conduct
• Perform additional duties as required by management

Qualifications

• Valid Ontario Class G Driver’s Licence
• Automotive Technician Licence is considered an asset
• Previous automotive industry experience preferred
• Strong mechanical knowledge
• Ability to work efficiently in a fast-paced, high-pressure environment
• Experience with PBS dealership software is an asset (training provided to the right candidate)

Personal Attributes

• Positive, “can-do” attitude
• Strong team player
• Calm under pressure
• Excellent communication skills
• Strong attention to detail
• High level of professionalism
• Strong time management and organizational skills
• Self-motivated and able to work with minimal supervision
• Strong work ethic

What We Offer

• Competitive compensation
• Extended Group Benefits (health, dental, vision, life insurance)
• Group RRSP contribution program
• Ongoing training and support
• Boot allowance