Thrift Store Sales Clerk

The Salvation Army; Southwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community service organization in Southwestern Ontario is seeking a Thrift Store Clerk. The successful candidate will provide excellent customer service and manage donations while ensuring the effectiveness of store operations. Responsibilities include processing transactions, sorting and pricing items, and maintaining a clean and organized store. Candidates should have cash handling experience and a completed secondary school education. This role offers a flexible schedule within a supportive environment.

Qualifications

• Minimum of three (3) months of previous related experience.
• Cash handling experience is required.
• Basic math skills required.

Responsibilities

• Provide service to customers at the thrift store.
• Process transactions and handle cash accurately.
• Sort, price, and store donated items.

Skills

Attention to detail

Problem solving and analytical skills

Self-motivated/disciplined

Excellent interpersonal skills

Education

Completion of Secondary School

Tools

Cash register and debit machine

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary

The Thrift Store Clerk provides service to customers, sort incoming product and assists in the ongoing retail operations of The Salvation Army Wallaceburg Thrift Store.

Accountabilities

Operations

• Protect the integrity of all donated items.
• Hold in safe keeping keys and alarm codes to open and close the Thrift Store, when needed.
• Responsible for accurate completion of all customer transactions including cash and debit sales.
• Process raw materials by loading/unloading, sorting, packing, pricing, and storing donations.
• Interact with customers/donors in a positive, friendly, and courteous manner.
• Contribute to meeting store budgets by maintaining customer service standards.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance”.
• Replenish inventory levels based on supervisor’s directions.
• Provide customer service and greeting customers.
• Unload donations and place stock in appropriate warehouse location.
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
• Removal of inventory from sales floor as directed.
• Abide by store policy and procedures.
• Work with volunteers as assigned.

Communications

• Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.

Health and Safety

• Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, cleans spillage).
• Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other related duties.

Working Conditions

• This is a permanent full-time position based on 35 hours per week.
• Shifts will include Saturdays and weekdays, as per operational requirement.
• The work schedule is determined in consultation with your manager and may vary according to requirements of responsibility.
• Flexibility in scheduling is required.
• The Supervisor will set the hours of work and work schedule.
• This job requires the ability to stand for extended periods with frequent twisting, bending, crouching, and reaching is required
• Ability to lift/move 20 to 29 pounds.

Hours Of Work

Work will be scheduled between Monday to Saturday, 9:00 a.m. to 4:30 p.m. as per operational requirements and includes a ½ hour unpaid meal break where applicable. Flexibility is required.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications and Certifications

• Completion of Secondary School.
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• Have a minimum of three (3) months of prior related experience.
• Cash handling experience is required.
• Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset.
• Basic math skills required.

Skills and Capabilities

• Attention to detail, problem solving and analytical skills.
• Self-motivated/disciplined.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
• Ability to maintain information in confidence and exercise good judgement.
• Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Excellent interpersonal skills, integrity, and adaptability.
• Exhibit good listening skills, have strong oral/written communication skills.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation

The target hiring range for this position is $17.60 to $18.76 with a maximum of $22.51.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.