Temporary Support Associate - Tanger Outlets Ottawa

Tapestry, Inc.; Ottawa; On-site; CAD 80,000 - 100,000; Part time

Job summary

A global luxury retail company in Ottawa is seeking a Temporary Support Associate to enhance customer engagement and ensure efficient store operations. The ideal candidate will have retail experience, strong customer service skills, and the ability to work flexible hours, including nights and weekends. This position plays a crucial role in creating a positive shopping experience for customers.

Benefits

Flexible scheduling

Employee discounts

Qualifications

• 1-3 years of previous retail experience, preferably in a luxury retail environment.
• Knowledge of cash register systems and basic computer skills.
• Ability to lift and carry up to 50 pounds.

Responsibilities

• Greet customers with a smile and assist at cash wrap.
• Receive shipments and process transfers in compliance with standards.
• Maintain stock levels and assist with visual merchandising.

Skills

Customer service

Cash handling

Retail sales

Education

High school diploma or equivalent

Tools

Cash register systems

Mobile POS

Job description

Temporary Support Associate - Tanger Outlets Ottawa

Location: Kanata, ON, CA

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

Temporary Sales Support Associate Job Description

The Temporary Sales Support Associate role is an integral part of the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing our customers. You will leave a lasting impression on customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale, is essential to this role.

Responsibilities

• CASH WRAP: Greeting the customer with a smile and eye contact and offering your name; interact genuinely and naturally with the customer; read cues and determine customers’ needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; maintain cash wrap organization and cleanliness; suggest multiple add-ons and sell gift cards; maintain cash and POS media accurately and in compliance with Coach policy; create a lasting impression by thanking the customer and providing a reason to return; represent Coach brand appropriately.
• STOCKROOM / WAREHOUSE: Receive shipment and transfers; notify Store Management when new product arrives; scan cartons/transfers, verifying store information is correct; communicate all discrepancies to Store Management; process shipment/transfers according to Coach standards and timeframes; organize and clean stock room daily (including offsite/remote warehouse as applicable); shift/organize product in the stockroom; react to sell-through and make room for new product; manage stock levels/product ownership in back-of-house and sales floor; prepare and conduct regular cycle counts as directed; participate in store physical inventory counts as scheduled; maintain Company Loss Prevention standards.
• SALES FLOOR: Regularly analyze sales floor to assess replenishment needs; replenish sales floor/assigned zone; respond to sell-through and execute visual merchandising needs; support sales floor activities as directed; effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers; respond to customer requests confidently and partner with sales team or Store Management when needed; uphold housekeeping standards.

Additional Requirements

• Experience: 1-3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), ability to use walkie talkie, read price and product release sheets.
• Physical: Ability to execute at a fast pace; effective communication with customers and team; ability to maneuver the sales floor, sales shelves, and stock room; required to climb, bend, and kneel; frequently lift and carry up to 25 pounds and, at times, up to 50 pounds to process shipments/transfers.
• Schedule: Ability to meet Coach Scheduling & Availability Expectations, including a flexible schedule with nights, weekends, and holidays during high retail traffic and sales days.

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Our Competencies for All Employees

• Courage: Provides current, direct, complete, and actionable feedback; addresses issues promptly; handles conflicts quickly and directly.
• Creativity: Generates new and unique ideas and connects ideas in new ways.
• Customer Focus: Is dedicated to meeting customer expectations; builds trust and strong relationships with customers.
• Dealing with Ambiguity: Adapts to change and handles risk and uncertainty effectively.
• Drive for Results: Strives to exceed goals and maintains focus on outcomes.
• Interpersonal Savvy: Builds rapport and maintains constructive relationships across the organization.
• Learning on the Fly: Learns quickly in new situations and adapts to new tasks.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead, develops credible visions and strategies.
• Developing Direct Reports and Others: Provides development opportunities and constructive feedback.
• Building Effective Teams: Fosters teamwork and shared responsibility for success.

Tapestry, Inc. is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position and are made without regard to protected characteristics. This includes age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis.

Americans with Disabilities Act (ADA): Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail]

Visit Tapestry, Inc. at http://www.tapestry.com/