Temporary Sales Associate - Tanger Outlets

COACH; Ottawa; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global retail brand is looking for a Temporary Sales Associate in Ottawa, Ontario. This role involves maintaining store standards, supporting customer transactions, and delivering exceptional service. Candidates should have 1-3 years of experience in luxury retail, strong communication skills, and a customer-focused attitude. A flexible schedule, including nights and weekends, is required. The position offers a competitive pay rate of $17.20 to $18.25 per hour.

Qualifications

• 1-3 years of previous sales experience, preferably in a luxury retail environment.
• Knowledge of fashion trends and competition.
• Ability to lift up to 25 pounds regularly and 50 pounds for shipments.

Responsibilities

• Complete daily operational tasks including maintaining store standards.
• Create a positive first impression and build ongoing customer relationships.
• Support cash-wrap and process customer transactions efficiently.

Skills

Customer Focus

Sales Techniques

Communication Skills

Teamwork

Education

High school diploma or equivalent

College degree preferred

Tools

Cash register systems

Basic computer skills

Job description

Overview

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Responsibilities

OPERATIONS:

• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner.
• Maintains a clean and tidy selling floor at all times.
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
• Replenishes inventory on sales floor as needed.
• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, and maintaining strong organizational standards related to product both in the stockroom and on the sales floor.
• Supports cash-wrap when needed to process purchases, returns, and exchanges.
• Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc.
• Effectively helps to prepare store by organizing functional areas, performing routine cleaning, maintaining strong organizational standards and visual merchandising expectations.
• The Temporary Sales Associate role is an integral part of the store's overall success and efficiency: upholding Coach's Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.

SALES FLOOR:

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador and demonstrates Coach's Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach's Guide to Style.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value; communicates current pricing and promotional strategy to customers.
• Discusses product features and builds the sale using cross-selling skills; cross-sells and encourages beneficial product add-ons related to the customer's shopping needs.
• Sensitive to customers' needs and tailors approach by reading cues; attends to the unique and individual shopping needs of each customer.
• Works with multiple customers simultaneously and follows up with customers consistently to influence/close the sale.
• Flexes personal selling techniques to contribute to overall store financial results; builds lasting and loyal relationships with customers.
• Leverages Coach's tools and technology to support relationship building and clienteling efforts; creates enthusiasm and positivity for a shared vision and mission.
• Promotes and endorses a team selling environment and fosters an environment of teamwork, trust and collaboration with internal and external customers.
• Remains solution oriented; is adaptable and flexible to changing business and store needs; welcomes feedback and adapts behaviors as appropriate; maintains a calm and professional demeanor at all times.

Competencies

Our Competencies for All Employees

• Courage
• Creativity
• Customer Focus
• Dealing with Ambiguity
• Drive for Results
• Interpersonal Savvy
• Learning on the Fly

Our Competencies for All People Managers

• Strategic Agility
• Developing Direct Reports and Others
• Building Effective Teams

Equal Opportunity and Accommodation

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

Logistics

Visit Tapestry, Inc. at http://www.tapestry.com/

Work Setup

BASE PAY RANGE $17.20 TO $18.25

Req ID: 122074

Additional Requirements

• Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), use of walkie talkie, read price and product release sheets.
• Physical: Ability to work at a fast pace; communicate effectively; maneuver the sales floor, shelves, and stock room; ability to lift up to 25 pounds regularly and up to 50 pounds for shipments/transfers.
• Schedule: Ability to meet Coach Scheduling & Availability expectations; flexible schedule including nights, weekends, and holidays with high retail traffic.

Req ID: 122074