Temporary Sales Associate

Tapestry, Inc.; Markham; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading luxury accessories retailer in Markham is seeking a Temporary Sales Associate. You will create personal sales strategies and ensure excellent customer service, all while maintaining store standards. The ideal candidate has 1-3 years of sales experience in a luxury retail environment and is adaptable to a flexible schedule. Join us to be part of a vibrant team committed to excellence.

Benefits

Flexible work schedule

Employee discounts

Professional development opportunities

Qualifications

• 1-3 years of previous selling experience in a luxury retail service environment preferred.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Ability to work a flexible schedule including nights and weekends.

Responsibilities

• Create personal sales strategies and meet customer needs.
• Maintain store standards and complete daily operational tasks.
• Build lasting relationships with customers and contribute to store financial results.

Skills

Customer Focus

Sales Techniques

Fashion Awareness

Communication Skills

Team Collaboration

Education

High school diploma or equivalent

College degree preferred

Tools

Cash register systems

Basic computer skills

Job description

Temporary Sales Associate

Brand: Coach

Location: Markham, ON, CA

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Coach, being true to yourself is core to who we are. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions.

We’re always on a journey to becoming our best, but you can count on this: your voice is valued, your ambitions are supported, and your work is recognized. Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship.

Note: This document serves as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Selling and Service

• Understands organizational objectives and makes decisions that align with the Company priorities and values
• Creates personal sales and clienteling strategies in partnership with the management team
• Meets customer needs through solution-oriented and forward thinking
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style
• Demonstrates Coach’s Selling and Service expectations at all times
• Influences customers’ purchase decisions by balancing patience and assertiveness
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
• Flexes personal selling techniques to contribute to overall store financial results
• Demonstrates persuasive, friendly and genuine service skills and selling behaviors
• Discusses product features and builds the sale by suggesting appropriate add-on items to fit the customers’ specific needs
• Works with multiple customers simultaneously and engages appropriately
• Follows up with customers consistently and genuinely to influence/close the sale
• Develops product knowledge and stays aware of current collections
• Demonstrates knowledge of competition and applies that knowledge to building sales and customer relationships
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• Sensitive to customers’ needs and tailors approach by reading cues
• Builds lasting and loyal relationships with customers
• Ensures all daily tasks are completed without negatively impacting service or Coach standards

Workplace and Environment

• Creates enthusiasm and positivity for a shared vision and mission
• Fosters a teamwork, trust and collaboration with peers, customers and supervisors
• Demonstrates confidence when working with customers
• Takes initiative; has a high level of ownership and accountability for individual results
• Welcomes feedback and adapts behaviors as appropriate
• Represents Coach as a brand ambassador at all times
• Is adaptable and flexible to change
• Maintains a calm and professional demeanor at all times
• Creates short and long-term strategies to achieve personal metrics and performance goals
• Utilizes Company tools to stay informed
• Handles and offers solutions to customer issues appropriately and involves a manager when necessary
• Promotes and endorses a team selling environment

Operations

• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
• Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
• Replenishes inventory on sales floor as needed
• Processes shipments as needed

Additional Requirements

• Experience: 1-3 years of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
• Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
• Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Note: The document also includes compensation and benefits details as applicable.

Coach is an equal opportunity and affirmative action employer. We hire and develop the best people. All employment decisions are based on qualifications as they relate to the position and are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis.

Our Competencies for All Employees

• Courage: Provides direct, actionable feedback and addresses issues promptly.
• Creativity: Generates new and useful ideas and connections.
• Customer Focus: Prioritizes customer expectations and builds trust.
• Dealing with Ambiguity: Adapts to change and handles risk.
• Drive for Results: Strives to exceed goals.
• Interpersonal Savvy: Builds rapport with diverse people.
• Learning on the Fly: Learns quickly in new situations.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead and plans effectively.
• Developing Direct Reports and Others: Coaches and develops talent.
• Building Effective Teams: Fosters teamwork and belonging.

Americans with Disabilities Act (ADA) and additional statements are included for compliance; reasonable accommodations available. Visit Coach at www.coach.com.