Temporary Medical Office Assistant

First Nations Housing & Public Works Advisory Group; Edmonton; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A healthcare service provider in Alberta is seeking a Medical Office Assistant to support patient care and clinic administration. Responsibilities include coordinating patient information, managing appointment schedules, and providing exceptional customer service. The ideal candidate will hold an MOA Diploma and have experience with TELUS Medaccess, combined with strong communication and organizational skills. This is a full-time position that includes evenings and weekends, with potential remote work options.

Qualifications

• Must have in clinic experience with TELUS Medaccess.
• Strong computer skills and comfortable working in a virtual setting.
• Excellent English skills, both written and oral.

Responsibilities

• Provide administrative support to patients and staff.
• Coordinate appointments and maintain schedules.
• Handle clinic billing and reconciling records.

Skills

Communication skills

Organizational skills

Technical proficiency

Customer service

Problem-solving

Education

MOA Diploma

Experience with TELUS Medaccess

2 years as Medical Office Assistant

Tools

Microsoft Office Suite

EMR applications

Job description

About the Organization

First Nations Technical Services Advisory Group Inc. (TSAG) is a not-for-profit provider of quality technical service and training for First Nations in Alberta. TSAG’s purpose is to assist First Nations in gaining the tools and knowledge they need to achieve and maintain high standards in technology and services within the community. This is a temporary full-time position including evenings and weekends and will be located in Edmonton, Alberta and will end March 31, 2026.

Role and Responsibilities

This position is for Medical Office Assistants who are an important part of our team and provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with our commitment to patient-centered care. They ensure the efficient, professional and organized operation of the clinic office. A patient champion, supporter, fact finder with a relentless drive to achieve success in administrative excellence.

What you would do

• Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members
• Answer telephone calls and emails and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient\'s first visit to the clinic
• Coordinate virtual appointments
• Provide support to physicians in using the EMR
• Become a trainer and Super user of the EMR application
• Use electronic medical record files and coordinate the scheduling of future appointments for patients with all providers as directed
• Produce accurate end of day reports, weekly and monthly statistic reports
• Other administrative tasks as assigned by the Clinic Team Manager
• Record and prepare minutes of meetings, seminars and conferences
• Set up and maintain computerized information filing systems
• Create physician schedule and adjust schedule as required
• Complete accurate clinic billing
• Responsible for Booking, scheduling and reporting
• Responsible for submitting and reconciling shadow billings through the EMR

What you need

• Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members
• Ability to exercise good judgement, resourceful, strong organizational skills
• Ability to investigate, understand and resolve issues
• Remain “cool, calm and collected” in high pressure situations
• Able to adapt to change with clinic operations to continuously learn and strive for improved Patient care
• Self-starter with an ability to work independently and collaboratively in a team environment
• Experience with Shadow Billing and WCB Billing
• Experience with referrals
• Excellence and comfort with technology

Responsibilities

• Communication with patients including by phone, and by email and other virtual applications like Zoom
• Customer service activities including appointment bookings, prescription printouts, troubleshooting technology
• Office administrative tasks including processing mail, filing, and faxing

The Successful Candidate

• Passionate about customer experience; a great communicator who can provide exceptional patient care
• Committed to excelling as a member of a high performing team
• Able to multi-task in a fast-paced environment
• Good computer knowledge, including Microsoft Office suite
• Ability to work in a team as well as independently
• Ability to multi-task
• Attention to detail

Qualifications and Education Requirements

• Must have in clinic experience with TELUS Medaccess
• MOA Diploma
• At least 2 years’ experience as a Medical Office Assistant in a physician’s office or recent graduate from a recognized Medical Office Assistant Program
• Strong Computer Skills and very comfortable working on computers in a virtual setting
• Excellent English skills, both written and oral
• Customer Service Experience
• Must have billing or referral experience
• Asset to have previous experience working in a virtual clinic

Additional Notes

• No phone calls please. Apply online only.
• 11 month full time position including evenings and weekends.
• Training will be provided.
• Work environment may be in the office or remotely at home and will be reviewed on a regular basis

We thank all applicants for their interest in this position but only those selected for an interview will be contacted. Position is for Alberta residents only.