Telecom Operator / Dispatcher

Alberta Health Services; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading healthcare organization in Calgary is seeking a Telecom Operator to monitor radio activity and manage security requests. The ideal candidate will provide documentation for Protective Services officers' activities. Required qualifications include completion of Grade 12 and relevant certification, along with experience in customer service and problem solving. Candidates must have strong English communication skills. This role offers variable shifts and competitive pay.

Qualifications

• Completion of 3 – 5 years’ experience in a customer service environment.
• Must have demonstrated experience resolving complex client issues.
• Excellent command of the English language, both written and verbal required.

Responsibilities

• Monitor radio activity and receive calls for security requests.
• Provide timely and efficient documentation of all activities.
• Ensure pertinent operational information is shared.

Skills

Microsoft Office

Telephone skills

Customer service

Problem solving

Interpersonal skills

Critical thinking

English communication

Education

Completion of Grade 12

Certificate related to Emergency Communications

Job description

Your Opportunity

As a Telecom Operator at AHS, you will monitor radio activity and receive calls for security requests. You\'ll provide timely and efficient documentation of all AHS Provincial Protective Services officers’ activities, work within various information data base systems and coordinate the administrative assignment of Protective Services officers working in AHS site. You\'ll maintain awareness of field activities, ensure pertinent operational information is shared, and provide an immediate link to emergency and non-emergency assistance on behalf of Protective Services Officers.

Description

As the Telecommunications Officer you will monitor radio activity to maintain awareness of field activities, ensure pertinent operational information is shared and provide an immediate link to emergency and non-emergency assistance on behalf of Protective Services Officers.

Job Details

• Classification: Telecom Operator/Dispatcher
• Union: AUPE GSS
• Unit and Program: Protective Services
• Primary Location: Southport
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 22-SEP-2025
• Employee Class: Casual/Relief
• Date Available: 02-OCT-2025
• Hours per Shift: Varies
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: Other
• Minimum Salary: $27.82
• Maximum Salary: $33.93
• Vehicle Requirement: Not Applicable

Responsibilities

As the Telecommunications Officer you will monitor radio activity to maintain awareness of field activities, ensure pertinent operational information is shared and provide an immediate link to emergency and non-emergency assistance on behalf of Protective Services Officers.

Required Qualifications

Completion of Grade 12. Completion of certificate or diploma related to Emergency Communications and Response, Law Enforcement, Security or Criminology. Must be eligible for Solicitor General\'s Community Peace Officer Level II appointment.

Additional Required Qualifications

• High level of experience with Microsoft Office and email required.
• Demonstrated telephone skills are required.
• 3 – 5 years’ experience in a customer service environment.
• Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking.
• Must have demonstrated experience resolving complex client issues.
• Excellent command of the English language, both written and verbal is required; superior active listening and interpretative skills are required.

Preferred Qualifications

• Valid First Aid certificate, BCLS-HCP training.