Technology & Systems Support

Heritage Christian Online School; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

An online education provider is seeking a full-time Technology & Systems Support professional to assist staff and families at its Kelowna location. Responsibilities include triaging support requests, maintaining devices, and managing user accounts. The ideal candidate should have a college diploma, strong communication skills, and experience in educational settings. Competitive salary with benefits offered.

Benefits

Competitive salary

3 weeks annual vacation

Life Insurance

Long Term Disability

Extended Health and Benefits

Health Spending Account

Employee and Family Support Program

RRSP Match program

Qualifications

• Demonstrates a commitment to the KCCS Foundational Beliefs.
• Previous experience in a similar role.
• Related background in the education field is an asset.
• Familiar with networking protocols and troubleshooting.

Responsibilities

• Respond to and triage support via phone, email, or Zoom.
• Support and maintain devices for onsite and remote workers.
• Manage and support user accounts in various platforms.

Skills

Strong written and verbal English communication skills

Problem-solving

Good listening and comprehension skills

Ability to prioritize multiple tasks

Friendly and approachable

Flexible and willing to learn

Education

College diploma

Tools

Windows

macOS

Android

iOS

Microsoft Workspace

Google Workspace

Active Directory

Powershell

Job description

Overview

HCOS is a thriving online learning community offering K-12 home and online education to students across the province. HCOS provides flexible solutions and programming tailored to every child’s learning journey.

HCOS has an opening for a full-time, Technology & Systems Support position. This is an on-site position, working 40 hours per week. The primary purpose of this position is to support families and staff while escalating issues as necessary and assisting in the research, implementation, and creation of tutorials around new platforms.

Duties and Responsibilities

• Respond to and triage support via phone, email, desk, or Zoom
• Support and maintain devices through their entire lifespan for both onsite and remote workers, including:
  • Repairs of Chromebooks
  • Replacement of parts (drives, screens, keyboards, etc.)
• Purchase, document, and track device and license distribution
• Manage and support user accounts in a wide range of platforms (both internal and external)
• Assist in researching, testing, and implementing new solutions
• Support systems and network administrators in solving problems
• Provide support during on-site events for speakers and attendees

Qualifications

• Demonstrates a commitment to, and a lifestyle reflective of, the KCCS Foundational Beliefs
• College diploma preferred
• Previous experience in a similar role
• Related background in the education field is considered an asset
• Strong written and verbal English communication skills, adept at problem-solving, good listening and comprehension skills
• Ability to prioritize multiple tasks
• Friendly and approachable
• Flexible and willing to learn new skills and technologies
• A robust knowledge of:
  • Windows, macOS, Android, iOS
  • Web platforms (user accounts, permissions, passwords, etc.)
  • Proficiency in both Microsoft and Google Workspace environments
  • Active Directory and Powershell
• Familiar with networking protocols and able to remotely troubleshoot network connectivity issues for both on-site and remote workers

What we offer

• Competitive salary: $31.34 – $32.96 per hour
• Position is on-site, 40 hours per week
• 3 weeks annual vacation
• Benefits Package:
  • Life Insurance & Dependent Life Insurance
  • Long Term Disability
  • Extended Health and Benefits
  • Health Spending Account
  • Employee and Family Support Program
  • RRSP Match program

Heritage Christian Online School (HCOS) is a ministry of Kelowna Christian Center Society (KCCS). KCCS was established in 1982 with a vision for the community and global influence. KCCS exists so that all people can experience abundant life in Christ by reaching, raising up and releasing people who reflect the kingdom of God, through creating communities of belonging and learning