Technology Support Technician (Level 1)

Splitsville Entertainment; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading family entertainment center is seeking a Technology Support Technician to resolve IT issues, assist users, and maintain systems. Successful candidates will have a diploma in IT or Computer Science, excellent problem-solving abilities, and strong communication skills. Join a dynamic environment where your contributions make a significant impact.

Qualifications

• Familiarity with networking systems and protocols.
• Have a valid G Driver's License and a vehicle for local site travel.

Responsibilities

• Respond to IT support tickets and provide first-level technical assistance.
• Troubleshoot and resolve basic problems with desktops, laptops, printers, peripherals, and applications.
• Communicate clearly with users regarding issue status and resolution timelines.

Skills

Excellent problem-solving skills

Good interpersonal and communication skills

Education

Diploma in Information Technology or Computer Science

Tools

Microsoft Intune

Azure AD

PowerShell

Microsoft Defender for Endpoint

OneDrive for Business

Windows 10/11 Enterprise

Microsoft 365 Apps for Enterprise

Microsoft Teams and Teams Rooms

SharePoint

Job description

About The Role

Do you have a knack for solving tech puzzles and a passion for helping others stay connected and productive?

Are you looking for a dynamic, fast-paced environment where no two days are the same — and your problem-solving skills make a real impact?

We’re looking for a Technology Support Technician to join our dedicated team and be the first line of defense for IT issues from our centres and support office, from troubleshooting hardware glitches to guiding users through software solutions and keeping systems running smoothly.

If you thrive on hands-on support, clear communication, and tackling challenges head-on, this is the role for you!

The What

We are looking for a Technology Support Technician to join our team!

This role operated between the hours of 2:30pm – 11pm MDT

Responsibilities

• Respond to IT support tickets and provide first-level technical assistance for hardware, software, and network issues.
• Troubleshoot and resolve basic problems with desktops, laptops, printers, peripherals, and applications.
• Use remote tools and on-site support to diagnose and resolve user issues.
• Escalate complex technical problems to higher-tier support when needed.
• Install, configure, and maintain hardware, software, and peripheral devices.
• Perform basic setup, calibration, and routine maintenance of IT equipment.
• Maintain accurate documentation including service logs, incident reports, and inventory records.
• Communicate clearly with users regarding issue status and resolution timelines.
• Provide minor technical training or guidance to end-users as needed.
• Deliver equipment and assist with basic installations on-site.
• Follow safety procedures and comply with company policies and customer site protocols.
• Support warranty and field action services under supervision.

Competencies

In addition, we are looking for candidates with competencies in one or both of the following technology groups.

Group A – Microsoft

• Microsoft Intune
• Azure AD
• PowerShell
• Microsoft Defender for Endpoint
• OneDrive for Business
• Windows 10/11 Enterprise
• Microsoft 365 Apps for Enterprise
• Microsoft Teams and Teams Rooms
• SharePoint

Group B – Networking

• Maintain network information on parts and suppliers.
• Document network configurations, problems, and related resolutions
• Cabling/connectivity, LAN, WAN, cell phones, and telecom support
• Installation, testing, troubleshooting, repair, and maintenance of structured cable components. (Cat 5E, Cat 6, Cat 6A)
• Identify current network devices lifecycle stage (obsolete, outdated, mature, active)
• Network/system monitoring, triage, escalate, update accordingly.
• Wireless support (connectivity, set up, troubleshooting)
• Network monitoring and support, including general networking knowledge.
• Fortinet (FortiGate, FortiAP, FortiSwitch) experience an asset.

The Who

To be a successful Technology Support Technician, you’ll have:

• Diploma in Information Technology or Computer Science is preferred
• Have a valid G Driver's License (or out of province equivalent) and a vehicle for local site travel.
• Familiarity with networking systems and protocols.
• Excellent problem-solving skills.
• Good interpersonal and communication skills.

Company

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.