Technology Analyst I (Clinical Products & Technology)

Intello Technologies Inc.; Toronto; On-site; CAD 52,000 - 78,000; Full time

Job summary

A technology solutions provider in Toronto is seeking a Technology Analyst I to manage IT operations for health clinics across Canada. This role requires proficiency in IT support, troubleshooting, and client management to ensure high levels of system availability and satisfaction. Ideal candidates possess skills in MS Windows, Active Directory, and have strong organizational abilities. The position offers a competitive salary range of $52,000-$78,000 plus bonuses and comprehensive benefits including a minimum of three weeks vacation and flexible working arrangements.

Benefits

Comprehensive total rewards package

Opportunity for career growth

Flexibility to work in-office or virtually

Generous company matched pension scheme

10% performance bonus

Qualifications

• Completion of secondary education required.
• Skilled in MS Windows 10, SCCM client and tools, Active Directory, Microsoft Office Suite, Azure, and Genesys Cloud.
• Experience with server, network, and enterprise IT technologies.
• Bilingual in English and French (spoken & written) is a plus.

Responsibilities

• Identify, respond to, and resolve client problems ensuring high system availability.
• Achieve high incident resolution rates with client satisfaction above 98%.
• Manage end-to-end requests for business units and provide updates.

Skills

MS Windows 10

SCCM client and tools

Active Directory

Microsoft Office Suite

Azure

Genesys Cloud

incident and problem management tools

IT security best practices

troubleshooting skills

mechanical aptitude

strong organizational skills

Education

Completion of secondary education

Tools

Google's Workspace

Job description

Technology Analyst I (Clinical Products & Technology)

Location: Toronto, ON, CA, M5H 2R2

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

Schedule: Monday to Friday, 07:30 - 16:00 ET

Our team and what we’ll accomplish together: Within TELUS Health Care Centers (THCC) business unit, the Products and Technology IT team leads the strategic and financial planning, program framework, and governance for health clinics across Canada. The THCC IT team leads the strategic governance and management of healthcare technologies to deliver targeted outcomes and maximize value for our stakeholders and team members.

As a Technology Analyst team member, you will be part of an energetic and dedicated team that manages the day-to-day IT operations for our TELUS Health Clinics nationally. This means providing our clinics with IT support for various technical requests, in-person deskside support for hardware issues, proactively addressing technical issues with various clinic equipment, and managing a ticket queue to document and process incoming requests.

You are a dynamic, hardworking, and driven team member who thrives in a high‑paced environment while being dedicated to providing excellent customer service.

What you’ll do

• Identify, respond to and resolve both client problems and requests ensuring a high level of system availability and client satisfaction
• Achieve a high percentage of incident resolution without escalation and maintain a Client Satisfaction rating of >98%
• Participate in team collaboration to build new processes, and improve existing processes to save time, lower costs, and remove roadblocks
• Serve as a support SME for TELUS Health’s IT products and services (including medical equipment)
• Manage end-to-end requests for BUs, while providing regular updates until complete
• Provide after‑hours troubleshooting, on‑call support and testing of systems when required

Qualifications

What you bring

• Completion of secondary education required
• Skilled in MS Windows 10, SCCM client and tools, Active Directory, Microsoft Office Suite, Azure, Genesys Cloud
• Talented at installing and configuring hardware & software
• Confident with methodologies for supporting undocumented products or services
• Experienced with server, network, and enterprise IT technologies
• Skilled in incident and problem management tools (ITSM) and best‑practices
• Valued for your awareness of IT security best‑practices
• Respected for your understanding of iOS for simple troubleshooting
• Proficient in Google's Workspace host of applications like Drive, Sheets and Slides
• Known for your troubleshooting, problem solving, and analytical skills
• Regarded for your mechanical aptitude, hardware repair and replace skills
• Valued for your ability to work independently with minimal supervision and also effectively as part of a team
• Commended for your ability to multitask, prioritize and perform job functions under stress and pressure
• Confident in adapting quickly to new technologies
• Known for your strong organizational skills and structured approach in your work and communications
• Valued for your strong verbal and written communication skills
• Committed to contributing to process improvement

Great to haves

• Database knowledge
• Windows 11 experience
• ITIL Foundation knowledge
• Bilingual in English and French (spoken & written)
• MCP or MCSE, A+ Certification or 2+ years of related enterprise IT experience
• Degree or certificate in Computer Science or Information Technology

Salary Range: $52,000-$78,000

Performance Bonus or Sales Incentive Plan: 10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in‑office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID‑19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166 Physicians using TELUS Health electronic medical records

140 million+ Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.