Techniciens de service sur le terrain / Field Service Technician Bilingual French/English Alber[...]

IQVIA; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Une entreprise de dispositifs médicaux recherche un technicien de service sur le terrain pour fournir un soutien et une communication aux clients au Canada. Le candidat doit être bilingue en anglais et français, avoir une expérience technique, et être prêt à voyager fréquemment. Ce poste requiert une forte capacité à gérer son temps et à travailler de manière autonome.

Qualifications

• 1+ années d'expérience sur le terrain.
• Capacité à travailler de manière autonome ou en équipe.
• Doit être disponible pour des déplacements fréquents.

Responsibilities

• Assurer la communication continue et le support client au personnel hospitalier sur site.
• Organiser, tester et mettre à jour les dispositifs médicaux.
• Documenter et soumettre les données quotidiennes tout en maintenant la qualité de la documentation.

Skills

Compétences en communication

Compétences en informatique

Gestion du temps

Motivation personnelle

Travail d'équipe

Education

Diplôme d'associé ou formation militaire équivalente

Tools

Microsoft Office

Job description

IQVIA a une opportunité avec l’un des plus grands fabricants de dispositifs médicaux aux États-Unis. Nous vous invitons à postuler si cette offre vous intéresse! Il vous sera demandé de créer un compte, ce qui prend moins d’une minute et ne nécessite qu’un nom d’utilisateur et un mot de passe. L’intégralité de la demande d’emploi ne prend pas plus de 5 à 7 minutes.

Vous devrez soutenir, assurer la liaison avec et/ou travailler avec des clients et/ou fournisseurs d’IQVIA partout au Canada et à travers le monde; par conséquent, une connaissance fonctionnelle de l’anglais, tant à l’écrit qu’à l’oral, est nécessaire. As our hiring teams are global, please submit your resume in both English and French.

IQVIA has an opportunity with one of the largest medical device manufacturers in the US. We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete.

As our hiring teams are global, please submit your resume in both English and French.

Position Description

Must be fluent in English and French to be considered.

Nos techniciens de service sur le terrain ont une possibilité unique de mettre à profit leur expérience technique…

Our Field Service Technicians experience a unique opportunity to employ their technical experience… This is a great opportunity for you to advance your technical skills in the medical device industry!

This is a 100% travel position. Local, Regional and National travel required.

• Provide ongoing communication and customer support to on‑site hospital staff.
• Organize, test, and update medical devices, installing, and configuring hardware, software, and network products.
• Conduct routine checks and record data from product tests after installation and configuration.
• Document and submit daily data while maintaining high standards of product support quality documentation.
• Full‑time commitment requiring travel locally, regionally, and nationally.
• Assignment‑based schedule with 40‑hour commitment per week and overtime as needed.
• Complete other duties at the discretion of management.

Job Requirements

• Associate degree, or equivalent military training programs, or equivalent biomedical or technical field service experience. (1+ years field experience)
• Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs.
• Professional business acumen and effective communication skills required.
• Self‑motivated individual who can work independently or collaboratively within a team.
• Strong time management and organizational skills to ensure on‑time completion of project assignments.
• Active, unrestricted driver license and a personal vehicle for local work‑related assignments.
• Ability to sit and stand for long periods of time and lift up to 70 pounds.
• Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status.
• Must have personal vehicle in good running condition for local travel assignments.
• Must be within 45 minutes – 1 hour of an international or major airport; candidates within 30 miles of a major airport preferred. Weekly travel required.

Beneficial Qualifications

• Background in biomedical, networking, military, or field‑based technician roles.
• Experience working in a technical role within a healthcare environment.
• Strong computer skills and comfort with troubleshooting Microsoft Office applications, including Outlook, Excel, Word, and OneNote.

IQVIA Commercial Field Solutions takes the approach to helping customers drive healthcare forward in this challenging, fast‑paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

IQVIA is proud to be an equal‑opportunity employer and we are committed to creating a diverse and inclusive environment. We do not discriminate on the basis of any applicable prohibited ground of discrimination. Accommodations for applicants with disabilities are available at all stages of the recruitment process upon request.

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