Techniciens de service sur le terrain / Field Service Technician Bilingual French/English

Novasyte (CA08); Canada; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Une entreprise de dispositifs médicaux recherche un ingénieur de service sur le terrain au Canada. Le candidat idéal doit être bilingue en anglais et en français, posséder un diplôme d'associé et avoir au moins un an d'expérience sur le terrain. Le poste implique des voyages fréquents pour l'installation et la maintenance de dispositifs médicaux. Une solide compréhension des outils informatiques et des compétences en communication sont nécessaires.

Qualifications

• 1+ an d'expérience sur le terrain dans un domaine technique.
• Doit avoir un permis de conduire valide et un véhicule personnel.
• Capacité à rester assis et debout longtemps, et à soulever jusqu'à 70 livres.

Responsibilities

• Diriger une équipe pour installer et entretenir des dispositifs médicaux.
• Assurer la communication et le soutien aux employés des hôpitaux sur site.
• Organiser les tests et mises à jour des dispositifs médicaux.

Skills

Compétences en informatique

Compétences en communication

Gestion du temps

Capacité à travailler de manière autonome

Education

Diplôme d'associé ou formation militaire équivalente

Tools

Microsoft Office

Job description

Description du poste

Doit être fluide en anglais et en français pour être pris en considération.

Position Description

Must be Fluent in English and French to be considered.

Role Overview

Nos techniciens de service sur le terrain ont une possibilité unique de mettre à profit leur expérience technique en collaborant avec des professionnels de la santé et en dirigeant des initiatives techniques dans le domaine de la technologie des dispositifs médicaux. Vous serez responsable de diriger une équipe chargée d’installer, de mettre à jour, d’effectuer la maintenance préventive et d’autres services nécessaires pour les dispositifs médicaux, notamment les pompes à perfusion et les batteries dans les hôpitaux des États-Unis, tout en offrant un service client exceptionnel. C’est une excellente occasion pour vous de développer vos compétences techniques dans l’industrie des dispositifs médicaux!

Our Field Service Engineers experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for leading a team installing, updating, completing preventative maintenance and other services as needed provided medical devices including infusion pumps and batteries in hospitals across the United States, while delivering exceptional customer service. This is a great opportunity for you to advance your technical skills in the medical device industry!

Travel

This is a 100% travel position. Local, Regional and National travel required.

• Provide ongoing communication and customer support to on‑site hospital staff.
• Organizing, testing, and updating medical devices, installing, and configuring hardware, software, and network products.
• Conduct routine checks and records data from product tests after installation and configuration.
• Document and submit daily data while maintaining high standards of product support quality documentation.
• Full‑time commitment requiring travel locally, regionally, and nationally.
• Assignment‑based schedule with 40 hours commitment per week and overtime as needed.
• Complete other duties at the discretion of management.

Job Requirements

• Associate degree, or equivalent military training programs, or equivalent biomedical or technical field service experience. (1+ years field experience)
• Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs.
• Professional business acumen and effective communication skills required.
• Self‑motivated individual who can work independently or collaboratively within a team, required.
• Strong time management and organizational skills to ensure on‑time completion of project assignments.
• An active and unrestricted driver license, and a personal vehicle for local work‑related assignments are both required.
• Ability to sit and stand for long periods of time and lift up to 70 pounds, required.
• Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status is required.
• Must have personal vehicle in good running condition for local travel assignments.
• Must be within 45 minutes - 1 hour of INTERNATIONAL or MAJOR AIRPORT. Candidates within 30 miles of major airport preferred. Weekly travel required.

Beneficial Qualifications

• Background in biomedical, networking, military, or field‑based technician roles.
• Experience working in a technical role within a healthcare environment.
• Strong computer skills and comfort with troubleshooting with Microsoft Office applications, including Outlook, Excel, Word, and OneNote, etc.

Additional Information

IQVIA Commercial Field Solutions takes the approach to helping customers drive healthcare forward in this challenging, fast‑paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

Equal Opportunity Statement

IQVIA is proud to be an equal opportunity employer and we are committed to creating a diverse and inclusive environment. We do not discriminate on the basis of any applicable prohibited ground of discrimination, including but not limited to race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. Accommodations for applicants with disabilities are available at all stages of the recruitment process upon request. If you have a physical impairment or a disability that requires an accommodation, we encourage you to disclose this during the recruiting process so that IQVIA can accommodate you appropriately.

You will be required to support, liaise with and/or work with IQVIA customers and/or suppliers across Canada and around the world therefore, a functional knowledge of English, both written and spoken, is necessary to perform the duties of this position.

As our hiring teams are global, please submit your resume in both English and French.