Technicien(ne) support informatique / IT Helpdesk support

2K; Quebec; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading video game development studio is seeking a Helpdesk Specialist to join their IT Support team. The role involves providing technical support for hardware and software, managing user accounts in Active Directory, and assisting with employee onboarding processes. Candidates should be fully bilingual in French and English, have hands-on experience with troubleshooting and customer service, and be willing to learn tools specific to video game development. This position offers a dynamic work environment within a creative tech team.

Qualifications

• Experience with Windows 10-11 operating systems and applications.
• Researching, analyzing and interpreting problems with automated systems.
• Hands-on experience with tools like Jira, Confluence, and Git.

Responsibilities

• Provide Level 1 and 2 technical support for hardware and software.
• Manage user accounts and permissions in Active Directory.
• Handle employee onboarding and offboarding IT processes.

Skills

Windows 10-11 experience

Bilingual (French and English)

Troubleshooting skills

Customer service experience

Tools

Perforce

Jira

Git

Job description

Who We Are

The Gearbox Entertainment Company is home to a world-class team that entertains the world with award-winning and genre-defining video games. Our games are entrenched with rich universes that are expanded upon via transmedia storytelling, live experiences, and consumer products. Gearbox Entertainment has become widely known for developing successful game franchises such as Borderlands, Tiny Tina’s Wonderlands, and Brothers in Arms, as well for continued development of acquired properties including Duke Nukem, Risk of Rain, and Homeworld.

The company was founded as Gearbox Software in 1999 by a team of industry veterans and is headquartered in Frisco, Texas. The Gearbox Entertainment Company is proud to be part of 2K, a publishing label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO).

We are looking for a talented Helpdesk Specialist to join our IT Support team! This person will join a state of the art tech team to support our studio. This position will require a mobile phone and occasionally requires after-hours and weekend work.

Responsibilities

• Provide Level 1 and 2 technical support, in-person and remotely, for all hardware (Windows PCs, Macs, Wacom tablets, peripherals) and software (Administrative and Specialized).
• Manage user accounts, permissions, and groups in our Active Directory.
• Take care of the IT side of employee onboarding and offboarding, including desktop configuration and account management.
• Respond, track, and resolve all support requests through our ticketing system (e.g., Jira, ServiceNow).
• Create and maintain documentation for common problems and their solutions in our knowledge base.
• Maintains and audits the physical inventory of available hardware.
• Collaborate with senior IT team members to escalate and resolve complex technical issues.

Qualifications

• Experience with Windows 10-11 operating systems and applications
• Experience in researching, analyzing and interpreting problems with automated systems
• Related troubleshooting and technical support experience and training
• Hands-on experience with tools like Perforce, Jira, Confluence as well as Git and source/version control systems
• Full bilingualism (French and English) oral and written
• Basic knowledge of Linux, Mac, TCP/IP, etc.
• Willingness to learn the pipelines and tools used in video game development to offer quality support
• Experience in customer service

Nice-to-Haves

• Experience in the field of video games and related software such as Maya, 3dsMax, Unreal, etc.

Our Commitment to Equal Opportunity

Gearbox Entertainment is committed to ensuring that all team members work in an environment free from discrimination and harassment, and one that reflects the diversity of the world it strives to entertain. As an equal opportunity employer, Gearbox Entertainment does not discriminate against applicants or employees on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, or genetic information, or any other status protected by applicable law.

Gearbox Entertainment is also committed to providing reasonable accommodations to qualified individuals to participate in the job application process, to perform the essential functions of a job, and to enjoy the benefits and privileges of employment equal to those enjoyed by individuals without disabilities. If you need a reasonable accommodation at any point during the job application process, please contact us for more information.

Please note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts. #LI-Onsite

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