Technical Writer

FNZ; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A financial services firm in Toronto is seeking a detail-oriented Technical Writer to produce clear documentation for its wealth management platform. The role involves collaborating with subject matter experts to convert complex financial concepts into accessible content. Candidates should have at least two years of technical writing experience, preferably in the financial sector, and a strong understanding of the wealth management industry. Familiarity with tools such as MadCap Flare and Jira is preferred. A competitive salary and benefits package are offered.

Benefits

Competitive base salary

Pension plan contributions matching at 150%

Employer-paid medical, dental, and vision insurance

Emphasis on learning and development

Qualifications

• At least two years’ experience in technical writing, preferably in financial services.
• Experience documenting wealth management platforms.
• Comfortable working with cross-functional teams.

Responsibilities

• Write and maintain documentation for product and end-user help pages.
• Collaborate with SMEs to structure content effectively.
• Participate in review cycles to enhance documentation quality.

Skills

Writing high-quality software documentation

Understanding of wealth management industry

Exceptional writing and editing skills

Verbal communication and interpersonal skills

Proactive learning and adaptation

Cross-functional teamwork

Detail-oriented

Tools

MadCap Flare

Git source control

HTML/CSS/Javascript

Jira

Job description

Exciting opportunity to join FNZ growing team! We are seeking a detail-oriented and user-focused Technical Writer to join our team. This role will focus on creating clear, user-friendly documentation for our wealth management platform. You’ll work closely with subject matter experts, product managers and developers to translate complex financial and technical concepts into accessible content for diverse audiences—clients, regulators, and internal teams.

Key Responsibilities

• Write, review and maintain documentation including product documentation, technical information and end-user help pages.
• Collaborate with SMEs to extract and structure content from handovers, product demos, design documents and technical specifications.
• Participate in knowledge-sharing sessions and iterative review cycles to refine documentation quality and completeness.
• Work within a global content management strategy to ensure sharing and reuse of information where appropriate.

Required Skills & Experience

• At least two years’ experience writing high-quality software documentation, ideally within financial services or wealth management.
• Strong understanding of the wealth management industry.
• Exceptional writing and editing skills, with a focus on clarity, structure, and usability.
• Excellent verbal communication and interpersonal skills.
• Proactive approach to learning new topics and translating complex information into user-friendly guidance.
• Comfortable working in cross-functional teams, managing multiple documentation streams and adapting to evolving requirements.
• Comfortable reaching out to colleagues and partners to chase updates, clarify details, and drive progress.

Preferred Qualifications

• Experience documenting wealth management platforms.
• Experience with MadCap Flare.
• Experience using Git source control.
• Experience working with HTML/CSS/Javascript
• Experience working with project tracking applications e.g. Jira

What FNZ offers:

• A competitive base salary, bonus, and paid time off.
• FNZ will match pension plan contributions at 150%, up to 4% total Employee Contribution.
• Employer-paid medical, dental and vision insurance, and more.
• We are mission-led - work at the heart of a purpose-led organization where you can be proud of the impact you make, every day. Where you’ll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people.
• Learning & development – Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.
• Be part of a highly successful, rapidly growing, Pre-IPO global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with the world’s leading financial institutions, with over US$2.2 trillion in assets on platform (AoP).
Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.

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