Technical Systems Analyst

Scotiabank; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Technical Systems Analyst to manage, troubleshoot, and optimize application support across various business lines. The candidate should possess strong SQL skills, at least 8 years of experience in application support, and a bachelor's degree in a relevant technical field. You will collaborate closely with cross-functional teams, ensuring smooth system operations and resolving issues efficiently. Flexible working arrangements and a competitive rewards program are included.

Benefits

Diversity, Equity, Inclusion & Allyship programs

Upskilling through online courses

Competitive rewards and flexible vacation

Qualifications

• Minimum 8 years of experience in application support or incident management.
• Strong problem-solving skills and ability to convey issues effectively.
• Flexible to adapt to a dynamic environment and make decisions under pressure.

Responsibilities

• Manage, investigate, troubleshoot and coordinate issue resolution.
• Build and maintain professional relationships with stakeholders.
• Configure applications for new stakeholders and troubleshoot technical issues.

Skills

Application support

Incident management

SQL querying

MS Windows

Linux

Networking

Release management

Agile frameworks

Problem-solving

Education

Bachelor's degree in technical fields

Tools

Confluence

Service Now

Jira

Dynatrace

Job description

Requisition ID: 241904

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team

The Global Operations Technology (GOT) team develops and manages innovative products designed to support the ever-changing threat landscape. We work in close partnership with our key Technology Partners throughout Scotiabank to drive technology on a global basis. We are key team members within Enterprise Technology to ensure business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

The Role

We are seeking a Technical Systems Analyst to deliver against new initiatives that is widely used and integrated with the different line of businesses across Scotiabank. The portfolio spans across systems that keep the bank safe and secure.

The incumbent will manage, investigate, troubleshoot, test and coordinate with stakeholders and vendor to resolve reported application and system issues. This role will require the successful applicant to manage a workload of support incidents, system, maintenance/ upgrades and requests (e.g. access management, user provisioning and documentation) on a timely basis.

Is this role right for you? In this role you will:

• Build and maintain solid, professional working relationships with peers within the project management, development and business lines.
• Exhibit excellent analytical and problem-solving skills. The successful candidate will configure applications for new stakeholders and provide ongoing maintenance (server patching, certificate renewals).
• Configure and maintain the system, the candidate will be required to troubleshoot to diagnose a variety of technical issues and coordinate with cross functional teams to manage the solution lifecycle.
• Act as a liaison between business, vendor and technology groups during investigations as well as preparing various service requests.
• Troubleshoot minor and major system problems in a timely manner and elevate to vendor for support when necessary.
• Perform other related duties as required.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Minimum 8 years of experience in application support or incident management.
• SQL querying skills
• Basic knowledge of MS windows, Linux, Networks
• Knowledge of release management protocols
• Bachelor's degree in technical fields such as computer science, computer engineering or related field required.
• Working knowledge of collaboration and ticketing system tools (Confluence, Service Now, Jira), and monitoring tools (Dynatrace).
• Understanding of Agile frameworks/techniques – Kanban and Scrum
• Excellent problem-solving skills, have vision and innovative approach in resolving production issues, incidents, and the ability to convey them to our internal and external stakeholders.
• Must be flexible to adapt to a dynamic environment, make quick and sound decisions under pressure.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.