technical support specialist – information technology (IT)

Government of Canada - Central; Markham; On-site; CAD 60,000 - 80,000; Full time

Job summary

A government agency in Canada is looking for an IT support specialist to manage access to computer networks and provide technical assistance to users. This role requires a bachelor's degree and at least 5 years of experience in IT service delivery. Candidates must have knowledge of ITIL and networking security. The position is on-site, with no remote work options available, and offers health benefits including dental and vision care.

Benefits

Dental plan

Health care plan

Vision care benefits

Qualifications

• 5 years or more experience in IT service delivery.
• Knowledge of Information Technology Infrastructure Library (ITIL).
• Experience with networking security and desktop applications.

Responsibilities

• Provide access to computer networks.
• Report on computer systems performance.
• Respond to user difficulties with computers.
• Participate in application redesign.
• Set up equipment for employee use.

Skills

Access management

Incident management

User support

System performance reporting

Software installation

Education

Bachelor's degree

Computer science

Computer and information systems security/information assurance

Tools

ITIL

Networking hardware

Networking software

Desktop applications

TCP/IP

Job description

Languages

English

Education

• Bachelor's degree
• Computer science
• Computer and information systems security/information assurance

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Pharmaceuticals industry
• Information technology
• Chemical and pharmaceutical company
• Information technology (IT) infrastructure

Responsibilities Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Provide advice and training to users in response to identified difficulties
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Manage incidents
• Evaluate and install computer hardware, networking software and operating system software

Experience and specialization Type of service and repair

• Computerized instrumentation system

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• Networking software
• Networking hardware
• Networking security
• Internet
• Desktop applications
• Software development
• TCP/IP
• Wireless networks

Area of work experience

• Information technology (IT) service delivery

Additional information Security and safety

• Criminal record check

Benefits Health benefits

• Dental plan
• Health care plan
• Vision care benefits