Technical Support Manager

Bermudair; Hamilton; On-site; CAD 80,000 - 100,000; Full time

Job summary

An international airline headquartered in Bermuda is seeking a Technical Support Manager in Hamilton, Ontario. This leadership role involves overseeing technical operations and maintenance for airside equipment, ensuring compliance with aviation safety standards and leading a multidisciplinary team. Ideal candidates will have extensive mechanical expertise and experience in troubleshooting systems. If you have a commitment to aviation excellence, this is a great opportunity to join a dynamic team.

Qualifications

• Extensive hands-on mechanical and technical experience with ground service equipment.
• Proven expertise in troubleshooting mechanical, electrical, electronic, and IT systems.
• Strong proficiency with advanced diagnostic tools.

Responsibilities

• Lead and manage technical operations ensuring compliance with aviation safety standards.
• Ensure reliability of airside infrastructure through proactive maintenance.
• Oversee a multidisciplinary team responsible for system maintenance.

Skills

Mechanical expertise

Technical operations management

Problem-solving

Interpersonal communication

Tools

Advanced diagnostic tools

Job description

Join Our Team at BermudAir: Technical Support Manager - (FULL_TIME, PERMANENT) - Bermuda

Are you an experienced technical leader with a strong mechanical background and a commitment to aviation safety and operational excellence? BermudAir is seeking a Technical Support Manager to oversee the reliability, maintenance, and performance of our airside equipment and technical support services.

This is a critical leadership role responsible for ensuring the safe, efficient, and continuous operation of BermudAir’s technical infrastructure. The successful candidate will bring deep mechanical and technical expertise, strong people leadership, and the ability to thrive in a fast-paced airport environment.

About BermudAir:

Born from a deep love for Bermuda, BermudAir is dedicated to elevating the island's global standing as a tourism and business hub. As the only airline offering year-round connectivity and a premium service to Bermuda, we’re taking comfort to new heights with short daily services across the USA, Canada, and the Caribbean. We are committed to outstanding service, inspired by the friendly spirit of Bermuda, and we seek exceptional individuals to deliver this unparalleled travel experiencep>

What You’ll Do

• Lead and manage day-to-day technical operations and mechanical services, ensuring full compliance with aviation safety standards and regulatory requirements
• Ensure continuous uptime and reliability of all airside infrastructure through proactive maintenance, diagnostics, and troubleshooting
• Oversee a multidisciplinary team responsible for mechanical, electrical, electronic, and IT system maintenance and repairs
• Utilize advanced diagnostic tools and methodologies to resolve complex technical issues efficiently
• Plan, execute, and oversee infrastructure projects, including upgrades, refurbishments, and the integration of new ground support equipment and technologies
• Collaborate closely with internal engineering teams and external vendors to ensure timely and successful project delivery
• Ensure all technical activities adhere to established safety protocols, industry standards, and regulatory frameworks
• Conduct audits and inspections to identify safety risks, drive continuous improvement, and mitigate operational exposure
• Mentor, train, and develop mechanical and technical staff, fostering a culture of safety, accountability, and collaboration
• Prepare detailed reports, analyze performance data, and contribute to operational and strategic decision-making
  

What You’ll Bring

• Extensive hands‑on mechanical and technical experience, particularly with ground service equipment and airside infrastructure
• Proven expertise in maintaining and troubleshooting mechanical, electrical, electronic, and IT systems
• Strong proficiency with advanced diagnostic tools and fault‑finding techniques
• Solid understanding of aviation safety standards, compliance requirements, and regulatory environments
• Demonstrated experience leading and managing multidisciplinary technical teams, preferably within an airport
  or airline setting
• Relevant safety certifications (e.g., Safety Awareness, Certified WHMIS, High‑Lift Operation, Fall Suppression)
• Proven project management experience delivering mechanical and technical projects from planning through
  execution
• Exceptional problem‑solving skills with the ability to perform effectively under pressure
• Strong interpersonal and communication skills, with the ability to collaborate across technical, operational, and leadership teams

If you’re a proactive leader with a robust mechanical and technical background and a commitment to aviation excellence, we invite you to apply!