Technical Support Engineer

CAABB ABB; Burlington; On-site; CAD 70,000 - 90,000; Full time

Job summary

A global market leader in industrial services is seeking a Service Technician to plan and execute service work, ensuring customer satisfaction. This role requires a Bachelor's degree in Engineering and 5+ years of experience in industrial automation. The ideal candidate will demonstrate strong troubleshooting skills and a customer-focused mindset. Join a diverse workforce committed to growth and progress.

Qualifications

• 5+ years of experience with industrial automation and electrical systems.
• Knowledge of Symphony Plus DCS or 800xA Freelance/PLC is an asset.
• Ability to work in a high-pressure environment.

Responsibilities

• Plan and execute service work to meet customer expectations.
• Communicate service timelines effectively.
• Identify opportunities to improve system performance.

Skills

Strong technical application knowledge

Troubleshooting skills

Customer focus

Interpersonal leadership

Organizational skills

Education

Bachelor's Degree in Engineering

College Diploma in Instrumentation and Control

Tools

Microsoft operating systems

Jira

Linux

Job description

Overview

At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you, your team and the world. As a global market leader we'll give you what you need to make it happen. It won't always be easy growing takes grit. But at ABB you'll never run alone. Run what runs the world

This Position reports to: Service Manager - SC TS-ABBU

Responsibilities

• Plan and execute service work to meet customer orders and expectations ensuring satisfaction.
• Communicate service timelines and expectations effectively to retain customers and deliver superior experiences.
• Identify opportunities to improve system and operational performance during on-site visits.
• Notify the account team about opportunities identified during service work.
• Manage site work preparation for larger projects and oversee subcontractors.
• Perform complex field service tasks, troubleshoot technical issues and analyze problems using relevant tools.

Qualifications

• Bachelors Degree in Engineering or College Diploma with a focus on Instrumentation and Control.
• More than 5 years experience with industrial automation and electrical systems and associated controls.
• Strong technical application knowledge and troubleshooting of Symphony Plus DCS is a definite asset. Knowledgeable on 800xA Freelance or non-ABB DCS / PLC would be an advantage.
• Strong IT skillset knowledge and experience with Microsoft operating systems, virtualization, cyber security and networking setup & troubleshooting.
• Strong technical problem-solving skills. Strong customer focus and the ability to relate well to customer needs, strong interpersonal leadership and organizational skills.
• Must be able to work in a multi-disciplined service environment, often in high pressure situations.

Why ABB

We empower you to take initiative, challenge ideas and lead with confidence. You’ll grow through meaningful work, continuous learning and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

#LI-hybrid

Equal Opportunity

ABB values the dedication, commitment and expertise of our employees. As an Employment Equity Employer we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program aiming for a workforce that is truly representative of the four designated groups:

Women

Indigenous peoples

Members of visible minorities

Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

Key Skills

Database, Jira, Linux, Bank, Java

Employment Type: Full-Time

Experience: years

Vacancy: 1