Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Saskatoon; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service firm in Canada is seeking a Customer Support Representative to provide inbound support and resolve technical issues. The role offers a base salary of $21.49/hr and opportunities for career advancement. Ideal candidates will have at least one year of customer service experience and thrive in a work-from-home environment.

Benefits

Comprehensive benefits including medical, dental, vision insurance

Flexible work-from-home arrangement

DailyPay enrollment option for early access to earned wages

Qualifications

• 1+ year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills and eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences through effective problem-solving.

Skills

Customer service experience

Problem-solving skills

Ability to work independently

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Base salary of $21.49/hr plus performance-based incentives
• Opportunity for career advancement, with 80% of managers promoted from within
• Flexible work-from-home arrangement
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• DailyPay enrollment option for early access to earned wages
• Inclusive company culture with various employee resource groups and wellness programs

Responsibilities

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services
• Deliver exceptional customer experiences through effective problem-solving

Qualifications

• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills and eagerness to learn new technologies
• A quiet, distraction-free environment to work from at home

Preferred Qualifications

• Technical support experience
• Proficiency in fast-paced multi-tasking
• Strong computer navigation skills and PC knowledge

Additional information

#CustomerService #TechnicalSupport #WorkFromHome #CareerGrowth #InclusiveCulture

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