Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Fort McMurray; Remote; CAD 21,000 - 30,000; Full time

Job summary

A leading customer service provider is seeking a Customer Support Representative in Fort McMurray, Alberta. This remote position requires at least one year of customer service experience and the ability to work evening shifts. Responsibilities include providing support for technical issues and ensuring customer satisfaction with various products. The role offers a base salary of $21.49/hr plus performance-based incentives and opportunities for career advancement.

Benefits

Base salary of $21.49/hr

Performance-based incentives

DailyPay enrollment option

Qualifications

• Minimum of 1 year of customer service experience required.
• Ability to work evening or overnight shifts.
• Strong proficiency in multitasking and computer navigation.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences while promoting additional products.

Skills

Customer service experience

Strong problem-solving skills

Ability to work in a fast-paced environment

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

• Base salary of $21.49/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Opportunities for career advancement and personal development with a focus on internal promotions
• Work-from-home convenience with a supportive and inclusive culture
• Access to health and wellness programs and employee assistance programs
• Participation in various employee networking and mentorship programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, and computers
• Deliver exceptional customer experiences while promoting additional products and/or services

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work an evening or overnight schedule
• Strong problem-solving skills and ability to ask probing questions for resolution
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications)

• Technical support experience
• Familiarity with iOS and/or MacOS or comparable technology
• A quiet, distraction-free environment to work from in your home
• Access to a desktop or laptop for testing purposes
• Eagerness to learn new technologies and adapt quickly

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.