Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Embrun; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service company in Ontario is seeking a Remote Customer Support Agent. This role involves providing inbound support, resolving technical issues, and maintaining knowledge of client products. Candidates should have at least 1 year of customer service experience and a high school diploma. The position offers a base salary of $21.49/hr and opportunities for career advancement with the convenience of working from home.

Benefits

Paid training

Health and wellness programs

DailyPay enrollment option

Qualifications

• Minimum 1 year of customer service experience required.
• Ability to work an evening or overnight schedule is necessary.
• Must have a quiet, distraction-free environment to work from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Problem-solving skills

Fast-paced multi-tasking

Education

High school diploma or GED

Tools

Knowledge of iOS and/or MacOS

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

• Base salary of $21.49/hr, plus performance-based incentives
• Paid training and opportunities for career advancement within the organization
• Work-from-home convenience with a supportive remote work environment
• Access to health and wellness programs, mentorship opportunities, and employee assistance
• Participation in diverse networking groups and community support initiatives
• DailyPay enrollment option to access pay early

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, including smartphones and computers
• Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications)

• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills and proficiency in fast-paced multi-tasking
• A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications)

• Technical support experience
• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge