Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; City of Langley; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Metro Vancouver is seeking a Customer Support representative. This role offers a base salary of $21.49/hr, along with performance-based incentives and comprehensive benefits. As a remote position, candidates should have strong problem-solving skills and experience in customer service. Join a supportive culture that promotes personal development and mentorship opportunities.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Employee referral bonus opportunities

Work-from-home convenience

Opportunities for personal development

Qualifications

• 1+ year of customer service experience.
• Strong problem-solving skills and eagerness to learn new technologies.
• A quiet, distraction-free environment to work from at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Problem-solving skills

Eagerness to learn new technologies

Ability to work evening or overnight schedule

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Base salary of $21.49/hr, with performance-based incentives
• DailyPay enrollment option to access pay early
• Paid training and lucrative employee referral bonus opportunities
• Comprehensive benefits including medical, dental, and vision insurance, as well as a registered retirement savings plan
• Work-from-home convenience with a supportive and inclusive culture
• Opportunities for personal development, mentorship, and participation in organized networking groups

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• A high school diploma or GED
• Strong problem-solving skills and eagerness to learn new technologies
• A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications)

• Technical support experience
• Proficiency in fast-paced multi-tasking
• Strong computer navigation skills and PC knowledge

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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