Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Calgary; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Calgary is seeking a Customer Support Representative to provide inbound support, resolve technical issues, and enhance customer experiences. Candidates should have at least 1 year of customer service experience and a high school diploma. Benefits include a competitive salary, paid training, and opportunities for advancement. This role is fully remote.

Benefits

Paid training

Performance-based bonuses

Health, dental, and vision insurance

Employee assistance program

Career advancement opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• A quiet, distraction-free environment to work from at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Problem-solving skills

Multi-tasking

Technical support experience

Education

High school diploma or GED

Tools

iOS

MacOS

PC systems

Job description

Why consider this job opportunity

• Base salary of $21.49/hr, plus performance incentives
• Paid training and opportunities for performance-based bonuses
• Work-from-home convenience in a supportive and inclusive environment
• Access to health, dental, and vision insurance, along with a comprehensive employee assistance program
• Opportunities for career advancement, with 80% of managers promoted from within
• Participation in diverse company networking groups and health and wellness programs

Job Responsibilities

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Offer additional products and/or services while maintaining a broad knowledge of client offerings
• Deliver exceptional customer experiences with a positive attitude

Qualifications

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills and proficiency in fast-paced multi-tasking
• A quiet, distraction-free environment to work from at home

Preferred Qualifications

• Technical support experience
• Familiarity with iOS and/or MacOS, or comparable technology
• Strong computer navigation skills and knowledge of PC systems
• Eagerness to learn new technologies

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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