Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Area E (Beaverdell/West Boundary); Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading global customer service provider is seeking a Technical Support / Customer Service Representative to assist customers with their inquiries. This remote position involves providing outstanding support related to client products, with a pay rate starting at $21.49/hr. Ideal candidates should have good problem-solving skills and customer service experience. A quiet home office environment is required, and various employee benefits are offered.

Benefits

Medical, dental, and vision insurance

Paid training and performance-based incentives

DailyPay enrollment option

Health and wellness programs

Mentorship programs

Qualifications

• 1+ year of customer service experience.
• The ability to work an evening or overnight schedule.
• Strong computer navigation skills.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Maintain broad knowledge of client products.

Skills

Customer relationship building

Problem-solving

Technical support

PC knowledge

Multi-tasking

Education

High school diploma or GED

Job description

Overview

The Technical Support / Customer Service Representative-Remote (Night Shift) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client\'s products and/or services. Applications are accepted on an ongoing basis. Military veterans are encouraged to apply.

What You Will Do

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Be an amazing problem-solver
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Your Qualifications

• Strong focus on building customer relationships
• 1+ year of customer service experience
• The ability to work an evening or overnight schedule
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

What’s In It For You

• The base salary for this position is $21.49/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Benefits available to eligible employees in this role include medical, dental, and vision insurance, EAP, registered retirement savings plan, paid time off and holidays, and paid training days. Applications accepted on an ongoing basis.
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in topics such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Location

CAN, ON, Work-at-Home

Employment type

Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

Equal Opportunity

Concentrix is an Equal Opportunity Employer and complies with fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.

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