Technical Support Analyst - Tier 2, CRM & Migrations Expert

Achievers; Canada; Hybrid; CAD 55,000 - 65,000; Full time

Job summary

A leading recognition and rewards platform in Canada is looking for a Technical Support Analyst to provide Tier 2 technical support to customers. The ideal candidate has 2-3 years of customer support experience and a Bachelor's degree, alongside strong technical skills in Salesforce, PHP, and SQL. This role offers hybrid work flexibility and a competitive salary range of $55,000 to $65,000. Benefits include health insurance, flexible vacation, and professional development opportunities.

Benefits

Health Benefits and Life Insurance

Parental Leave Top-up

Employer matched RRSP contributions

Flexible Vacation

Employee and Family Assistance Program

Supported professional development

Employee-Led Resource Groups

Regular connection events

Qualifications

• 2-3 years of customer/support work experience.
• Strong technical background is essential.
• Experience addressing support tickets/requests in a queue environment (JIRA).

Responsibilities

• Provide Tier 2 technical support to external clients.
• Diagnose and troubleshoot technical problems.
• Ensure best practices are followed and create processes as necessary.

Skills

Customer support experience

Technical problem-solving

Communication skills

Interpersonal skills

Team-oriented

JIRA experience

Basic PHP

HTML & CSS

SQL skills

Flexibility and adaptability

Education

Bachelor's degree

Tools

Salesforce

Job description

A leading recognition and rewards platform in Canada is looking for a Technical Support Analyst to provide Tier 2 technical support to customers. The ideal candidate has 2-3 years of customer support experience and a Bachelor's degree, alongside strong technical skills in Salesforce, PHP, and SQL. This role offers hybrid work flexibility and a competitive salary range of $55,000 to $65,000. Benefits include health insurance, flexible vacation, and professional development opportunities.