technical support agent

North Plus Nexus Inc.; Guelph; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology services company in Guelph, Ontario, is seeking a full-time technical support worker to assist users with computer systems and networks. Responsibilities include providing training, maintaining logs of issues, and supervising a small team. Ideal candidates should have a relevant educational background and strong interpersonal skills. This is an on-site position with no remote work options.

Qualifications

• Must have 7 months to less than 1 year of experience.
• Work must be completed at the physical location with no option for remote work.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Consult user guides, technical manuals, and other documents to implement solutions.
• Provide advice and training to users.
• Maintain a problems and solutions log.
• Participate in application redesign.
• Supervise a group of technical support workers.
• Provide business systems, network, and internet support.
• Set up equipment and ensure proper installation.
• Provide customer service.

Skills

Accurate

Client focus

Efficient interpersonal skills

Initiative

Judgement

Organized

Team player

Time management

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 to 2 years

Job description

Posted on September 17, 2025 by a licensed third-party for Employer details North Plus Nexus Inc.

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Job details

• Location Guelph , ON N1L 1N5
• Salary 37.00 hourly / 35 hours per week
• Terms of employment Permanent employment Full time
• Early morning, Morning, Day
• Starts as soon as possible
• Source Job Bank #3402162

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

7 months to less than 1 year

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Supervision

• 3-4 people

Additional information

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Time management

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-10-17

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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